Forum Discussion

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Max channel stuck on splash screen

Hi Community users, We are aware of an issue impacting customers with the Max channel getting stuck on the splash screen. If you are seeing this issue occur, we would recommend trying agai...
RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi Andrius_pk,

Thanks for posting here in the Roku Community!

Please be advised that we only support the English language here in the Roku Community, and we had to use a translator to understand your inquiry.

We would be more than glad to assist you regarding your concern. Could you please tell us more about the issue you're running into? Is this issue happening specifically with the MAX channel, or are other channels affected? Also, what troubleshooting steps have you taken to resolve the issue?

With more detailed information, we'll be able to assist better.

All the best,
Kash

  • Andrius_pk's avatar
    Andrius_pk
    Reel Rookie
    3 years ago

    Thank you RokuTakashi 

    An apology for writing in my first language, thanks for reminding me the main language of the forum. Now, I followed the following steps that you already described in the first post: 

    1. Check for a system update through Settings > System > Software update.
    2. Restart your Roku device through Settings > System > Power > System restart.

    I have installed and uninstalled the HBO Max channel on my ROKU Premiere device but it hasn't worked, as I always keep getting stuck at the screen suggesting me to upgrade the channel to MAX (blue icon). 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi Andrius_pk,

      Thanks for the update!

      We really do appreciate the troubleshooting steps taken for this.

      We would recommend reinstalling the app and making sure to restart the device before adding it back.

      To make sure the process is successful, please follow the guided steps below:

      • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
      • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
      • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

      Let us know if this works for you!

      Thanks,

      Rey