Forum Discussion

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Max channel stuck on splash screen

Hi Community users, We are aware of an issue impacting customers with the Max channel getting stuck on the splash screen. If you are seeing this issue occur, we would recommend trying agai...
as007's avatar
as007
Newbie
3 years ago

Hi: No luck with upgrade/restart. Here is my info:

  • Roku device model - 4000X - ROKU ULTRA
  • Serial number - X01000EVWE11
  • Device ID - S02A216VWE11
  • Software OS/version - 12.0.0 BILD 4184-C2
  • this issue occurs on  - HBO MAX, version/build 54.1 Build 1
  • GC Version 9.3.516
  • Tracker ID 11-247-728 (time stamp 3023-06-22T00:48:31Z
  • Etienne1's avatar
    Etienne1
    Binge Watcher
    3 years ago

    Hi:  I just keep trying to post the MAX helpline for people.  They got me onto MAX very quickly when I couldn't get the switch over.  Please call 855-442-6629.  Good luck.

    • as007's avatar
      as007
      Newbie
      3 years ago

      call Max helpline - very nice support - but could not resolve problem.  Referred me back to Roku.🙄