Max channel stuck on splash screen
Hi Community users,
We are aware of an issue impacting customers with the Max channel getting stuck on the splash screen.
If you are seeing this issue occur, we would recommend trying agai...
Forum Discussion
There is no option to upgrade from HBOMAX or an option to Sign in at all anywhere. I click on the old HBO Max app and it takes me to a MAX screen with info only. No option to install, upgrade or sign in.
I have been able to transition flawlessly on my Samsung Smart TV in the living room and on my Samsung Note 20 Ultra G with ZERO issues. On Roku.... not so much
Try uninstalling HBO Max and then searching for the new app. Once you click on the new app it will load, but then the problem becomes that there is no keyboard shown for sign-in!
I was able to get the app, load it and get to the sign-in screen, where it says "sign in with remote" but gives no keyboard to do so!
The "no keyboard" glitch on the sign-in screen has now been fixed!
One thing I found that helped was restarting my device via the settings. Once I did that, the MAX app opened and I was logged in.
Call HBO Max helpline at 855-442-6629. They got me set up in minutes after hours of struggle on Roku.
