Forum Discussion

Boerum's avatar
Boerum
Newbie
9 months ago

MAX app won't open; can't delete. It is updated

The MAX app will not open and it will not allow me to delete it to reinstall. I have restarted power and system several times. Hulu/Netflix work.  App is updated but all I can do when I hit * is move...
app playback
Fwill's avatar
Fwill
Channel Surfer
9 months ago

Let me first say that I’ve already searched through here and it is absolutely appalling that the only “help” feature Roku produces is to cancel my subscription to be able to reinstall a paid app. That is DUMB. 

the app was fine until today. All it does is load back onto the Home Screen every time I try to open it. There are no updates and I can use the app elsewhere AND all my other apps are fine (so it’s not the internet). Please come up with a better fix than cancel and resub especially if anyone is using a discounted code. Easy way to lose customers. 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
9 months ago

Hey, Fwill.

We're glad you joined us here!

Thanks for reporting the playback issue you've encountered with the Max channel, and we'd like to investigate further.

To help us dig deeper into your concern, please provide the following information below:

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Please keep in touch!

The Roku Community Team

  • Fwill's avatar
    Fwill
    Channel Surfer
    9 months ago

    G133x roku TV

    X01200je1l1l s0jnnd2ce1l1l

    14.0.4 build 12221 cg

    ID 1l 068 272

     

    Version 58.7 build 1