Forum Discussion

SchaefeB's avatar
SchaefeB
Newbie
2 years ago
Solved

MAX App Shows I No Longer Have Active Subscription

The MAX app kicked me out while I was watching their programming and now shows I don't have a subscription.  My tv is a Vizio but my subscription for MAX is through Roku.  I have been watching for six months without an issue.  Vizio troubleshoot the issue but states it is the app through Roku.

app subscription
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, SchaefeB 

    Greetings, and welcome to the Roku Community.

    We understand the issue you have experienced with the MAX app that keeps kicking you out while streaming, and we'd be happy to assist in resolving the issue at hand. For this matter, let's try to perform some troubleshooting steps. Please follow the instructions below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once this has been performed, you'll need to sign in your credentials with the MAX app in order to be logged in.

    Please keep us posted on what you find out.

    Best wishes,
    Kash

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, SchaefeB 

    Greetings, and welcome to the Roku Community.

    We understand the issue you have experienced with the MAX app that keeps kicking you out while streaming, and we'd be happy to assist in resolving the issue at hand. For this matter, let's try to perform some troubleshooting steps. Please follow the instructions below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once this has been performed, you'll need to sign in your credentials with the MAX app in order to be logged in.

    Please keep us posted on what you find out.

    Best wishes,
    Kash