Max app is unavailable on TCL Roku TV
I have two TCL 8K Roku TVs, 75R648 and 65R648. A few weeks ago, the Max app still worked, but started displaying a message that it would soon no longer work on these TVs. Now, when the Max app starts...
Forum Discussion
Most likely it is something in the hardware or in this case, the lack of hardware capabilities that the TCL has that makes it unable to handle the latest OS. With a lot of these budget brands, they cut corners on capabilities and the hardware they use. Max may also have decided not to support its app on the various third-party brand TVs that use a Roku OS, due to those varying hardware and TV capabilities.
I don't think this decision has anything to do with legacy hardware incapable of running the latest OS, or MAX not wanting to support TCL TVs. I own 6 TCL Roku TVs, 3 of which are several years older than these two now-unsupported models, and those all continue to be supported and run the latest Roku OS and the MAX app. My guess is that Roku is abandoning support for the 8k TV models because they require extra work to support, and 8k hasn't caught on enough to make it worth their while. So those of us who bought "cutting edge" 8k Roku TVs in 2021-2022 are now stuck.
From the Roku OS 14 release notes, the only three models that are excluded are the only 8k Roku devices ever produced, by two different manufacturers (TCL and Hisense).
- All Roku TV models (2014-2024), excluding models 65R648, 75R648, and 75U800GMR, are expected to receive Roku OS 14.
Right & I have the 75R648... So... there's that.
Hey everyone!
We understand the issue you have encountered with the MAX app is no longer available on the Roku device.
Let’s try a few things to see if we can fix it:
Remove and Reinstall the app. Often, that can clear up the problem. Restarting your Roku device before adding the app back can also help make sure everything goes smoothly.
We also recommend checking our support page for troubleshooting Steps on How to resolve the channel playback issues. If the issue persists, we recommend you contact the App provider for further assistance.
Keep us posted.
Roku Community Team
Nice try, but did you read the prior messages? Our 2 yr old TVs aren't supported in the Roku OS 14 update. So doing what you suggest simply wastes time & accomplishes nothing. I have the 75R648 - check out the latest supported version (13.x)
Great, I have the hisense model and just found this out. Kind of ridiculous to spend this much on the tv to find out apps wouldn't get supported this quickly
Skullman309 That is the problem with some of these budget level brands that pay Roku to license/use their operating system as they tend to use budget level components that they don't keep updated and/or become obsolete quickly.
Except that it's only 3 TVs affected out of hundreds of models. And they're 8K models. I think they messed up on the hardware installed & we should have a class action law thingie going to provide an upgrade path (replace the faulty hardware).
Krypto the runt season 2 on Roku
