Max app is unavailable on TCL Roku TV
I have two TCL 8K Roku TVs, 75R648 and 65R648. A few weeks ago, the Max app still worked, but started displaying a message that it would soon no longer work on these TVs. Now, when the Max app starts...
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Same here. My 8k 75" just blocked my MAX. And it's fully updated.
Most likely it is something in the hardware or in this case, the lack of hardware capabilities that the TCL has that makes it unable to handle the latest OS. With a lot of these budget brands, they cut corners on capabilities and the hardware they use. Max may also have decided not to support its app on the various third-party brand TVs that use a Roku OS, due to those varying hardware and TV capabilities.
I don't think this decision has anything to do with legacy hardware incapable of running the latest OS, or MAX not wanting to support TCL TVs. I own 6 TCL Roku TVs, 3 of which are several years older than these two now-unsupported models, and those all continue to be supported and run the latest Roku OS and the MAX app. My guess is that Roku is abandoning support for the 8k TV models because they require extra work to support, and 8k hasn't caught on enough to make it worth their while. So those of us who bought "cutting edge" 8k Roku TVs in 2021-2022 are now stuck.
From the Roku OS 14 release notes, the only three models that are excluded are the only 8k Roku devices ever produced, by two different manufacturers (TCL and Hisense).
- All Roku TV models (2014-2024), excluding models 65R648, 75R648, and 75U800GMR, are expected to receive Roku OS 14.
Very odd to exclude the 8K models, as of Oct 28, 2025 Roku is still selling the 8K devices and at a premium price point, I had the same issues with HBO Max and now the Roku Channel.
