Forum Discussion

davewhite79's avatar
davewhite79
Reel Rookie
3 years ago
Solved

MASN Everywhere crashing on Roku

I have this problem now on my Premier Plus.  An app (MASN Everywhere) sits on the title screen and after 30 seconds the jumping ROKU letters are up. I have a couple of Roku sticks where the app works...
app playback
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for the posts regarding the issue you are experiencing with the MASN channel.

    Please be aware that we have passed along your concerns to the channel partner to investigate the issue further.

    If you are still experiencing an issue with playback on the MASN channel, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

     

    Thanks,
    Danny

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Tomfer,

    Greetings and welcome to the Roku Community!

    We appreciate you for bringing this information to us, and we understand the issue you're going through. Since you're experiencing this only with one of your Roku streaming devices, let's troubleshoot this. As a start follow the steps below:

    1. Remove the MASN channel by highlighting it from the channel tile, and pressing the star (*) button. Then select the remove option.
    2. Do a system restart by navigating to Settings > System > System Restart.
    3. Add the channel back by searching for it from the "Streaming Store."

    Once performed, kindly check to see if the issue has been resolved. Please keep us posted on how it works.

    All the best,
    Kash

davewhite79's avatar
davewhite79
Reel Rookie
3 years ago

Thanks for the reply RokuMary-F.  I have removed the channel, unplugged the Roku, and added the channel back.  It still has the same issue.  I also did a complete factory restart yesterday and that did not fix the issue.  The app starts on the title screen and then the Roku completely restarts.  I have 3 Roku sticks in the house that do not have this problem.

mlwetmore's avatar
mlwetmore
Newbie
3 years ago

I am having the exact same problem with the MASN app on Roku, and have tried uninstalling/reinstalling the app, power cycling the Roku, and running a system update, but it is still not working. The screen freezes on the MASN logo for 30+ seconds then automatically resets the Roku every time. Does anyone have a site/email to contact MASN everywhere app to report the problem?

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi mlwetmore,

    Thanks for letting us know about the behavior you are seeing with your MASN Everywhere and we appreciate the troubleshooting steps you've done so far. 

    If none of the suggestions resolved the issue and is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to contact that channel publisher directly to share your feedback.

    Please let us know if there's anything else we can help you with.


    Best regards,
    Mary

    • Stream6's avatar
      Stream6
      Newbie
      3 years ago

      Mary, I have the same issue on my Streambar but not on any of my other Roku devices. Wouldn’t that make this a Roku issue and not MASN?

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Stream6,

        Welcome to the Roku Community!

        Thanks for letting us know about the behavior you are seeing with your Roku device when playing content on MASN Everywhere channel.

        We believe this issue has been resolved. We would recommend checking for a channel update by going to the channel on the Home screen and pressing the * and checking for a channel update.

        Please keep us posted and we'll continue sharing feedback with the channel provider to help investigate this issue.


        Best regards,
        Mary