Forum Discussion

shannynkleeman's avatar
shannynkleeman
Newbie
3 years ago
Solved

Low Power Warning on TV and my remote isn’t working anymore

I am seeing the low power message on my Roku device. My remote has stopped working altogether even though I’ve changed the batteries. I’ve noticed everytime I was logging on before the low power message appeared, I would have to connect to wifi everytime I changed apps. I have tried using a wall USB, switching USBs and all other troubleshooting solutions, nothing has worked. How can I get the low power message to go away?

app playback
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi qdemon,

    Thanks for the post.

    We appreciate you for bringing this to our attention. Also, we'd like to collect more details regarding your concern for us to understand the issue and provide our assistance. Could you please confirm how you are powering your device? Is it through a power outlet or a power strip? Additionally, what workaround have you previously taken? Further, what Roku streaming device are you having issues with?

    Tell us more about this, we're here to assist.

    All the best,
    Kash

4 Replies

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  • lflood's avatar
    lflood
    Newbie
    3 years ago

    I am having the exact same problem and I'm getting very upset that there is no response from Roku to assist me in fixing it.

  • qdemon's avatar
    qdemon
    Reel Rookie
    3 years ago

    Experiencing the same symptoms.  Insufficient power, spotty wi-fi connectivity and intermittent remote operation after using the device a few times. I contacted Roku customer support but I am getting the runaround.  Why doesn't Roku support its products?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi qdemon,

      Thanks for the post.

      We appreciate you for bringing this to our attention. Also, we'd like to collect more details regarding your concern for us to understand the issue and provide our assistance. Could you please confirm how you are powering your device? Is it through a power outlet or a power strip? Additionally, what workaround have you previously taken? Further, what Roku streaming device are you having issues with?

      Tell us more about this, we're here to assist.

      All the best,
      Kash