Forum Discussion

jhsvr's avatar
jhsvr
Newbie
4 years ago

Lost Atmos on all apps (except Plex)

Hello, I have a Roku Streaming Stick 4K (3820), Hisense TV and Sonos Beam. All has been working fine using ARC and every app I use (Netflix/Disney+/Prime/Apple TV/Plex) has been playing Atmos great...
app playback
Mookey's avatar
Mookey
Reel Rookie
4 years ago

I have the same problem.  It worked fine last month watching the Beatles trilogy on Disney +, now everything is the same but Disney only gets PCM, no surround of any kind.  I have an older 1080 TV, the Roku streaming stick is plugged in to a Denon AVR. Made sure everything has the latest software.   Sad that I bought the Streaming Stick in order to watch Disney content with Atmos.

 

 

renojim's avatar
renojim
Community Streaming Expert
4 years ago

Mookey, what's the software version displayed under Settings->System->About?  While you're there, what's the model number?

Also, make sure you're not using any of the audio modes like leveling or night mode.  Press * while watching a video to check.

  • Mookey's avatar
    Mookey
    Reel Rookie
    4 years ago

    Thanks for responding.

    Software version 10.5.1, build 4066-CU

    Model 3820 - Streaming stick 4K

    Audio modes are off.

     

  • Mookey's avatar
    Mookey
    Reel Rookie
    4 years ago

    ITS BACK!!

    i turned off the levelling mode, restarted the roku device, suddenly in have Atmos.

    Thanks for the tip.  Funny how such a small thing can can throw you off.

    -Mike

    • Ineedtowatch's avatar
      Ineedtowatch
      Newbie
      3 years ago

      Big thanks to this thread, just come across the same issue and turned.out.to be leveling was switched on and stopping.5.1/Atmos from working 👍