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Akekal's avatar
Akekal
Newbie
12 months ago
Solved

Local channels are not showing on Paramount Plus

My paramount plus on the roku has stopped showing me my local channel, I pay for the upgrade to get Showtime and my local CBS.  I initially didn't have the specific Roku Paramount Plus channel, but added that one after reading the troubleshooting tips I could find.  My local channel will show up on my laptop and my phone, but not on the Roku.  I restarted the Roku, didn't help.  

 

 

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  • RokuRhea-V's avatar
    RokuRhea-V
    3 months ago

    HeyJoelMLB​,

    Thanks for informing this issue. Have you verified the IP address provided by your Internet Service Provider? It may be associated with a different location. Please try resetting your modem or router to see if you can obtain a new IP address. If that doesn't resolve the issue, consider contacting your provider for further assistance.

    I hope this helps!

    Roku Community Team

17 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    12 months ago

    Welcome and thank you for posting here in the Roku Community, Akekal!

    Thanks for informing us about the issues you've encountered in being unable to stream your local channels through your Paramount Plus subscription. We'd be happy to share further information about this. 

    Have you tried accessing the Live TV section within The Roku Channel? Try navigating to the left-hand side menu of The Roku Channel and selecting Live TV. With Live TV, you can view both the Local News section as well as the Live TV Channel Guide.

    Furthermore, this website may help you learn more about this: Why am I unable to get my live local CBS station?

    We hope this helps!

    Warm regards,
    Carly

    • RM49's avatar
      RM49
      Newbie
      10 months ago

      We are having the same problem. I just spent an hour on the phone with Roku customer service and in the end they told me that I have to have a cable provider in order to access my local CBS station, which makes no sense - why would I have a streaming device and pay for streaming content if I also have a cable provider. The entire point of having a streaming device is to stop paying for cable. I'd also say that's false advertising - nowhere does it say that I also have to have a cable provider in order to access my local station. 

      • amayres13's avatar
        amayres13
        Reel Rookie
        8 months ago

        I have the same issue. I have my local zip code set but my TV thinks I’m in Chicago. That’s the local channel it will show me. My phone, iPad, and laptop all show my accurate location so I end up using airplay to stream the local cbs station to my TV from my paramount+ app. This is a ridiculous step. Please tell me there’s a work around.