Forum Discussion

Akekal's avatar
Akekal
Newbie
2 years ago
Solved

Local channels are not showing on Paramount Plus

My paramount plus on the roku has stopped showing me my local channel, I pay for the upgrade to get Showtime and my local CBS.  I initially didn't have the specific Roku Paramount Plus channel, but a...
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  • RokuRhea-V's avatar
    RokuRhea-V
    4 months ago

    HeyJoelMLB​,

    Thanks for informing this issue. Have you verified the IP address provided by your Internet Service Provider? It may be associated with a different location. Please try resetting your modem or router to see if you can obtain a new IP address. If that doesn't resolve the issue, consider contacting your provider for further assistance.

    I hope this helps!

    Roku Community Team

JoelMLB's avatar
JoelMLB
Newbie
4 months ago

LIkewise...My TV and Cell Phone insist I'm in Chicago. The only way to watch my local CBS is on my PC...which isn't gonna convince me to keep the service if I can't watch CBS on TV!

bjmyers's avatar
bjmyers
Channel Surfer
4 months ago

After going through hours with chats and phone calls with both Roku and Paramount+ the only solution that worked was to reset "home".  This is what worked for me:  Once Roku is on push the Home Button on the remote then you need to quickly push the up button 1 time, push rewind button 2 times, push fast forward button 2 times, then just wait and it will reset.  When you go to Paramount+ it may show you an option of local channels (mine had 2 choices) click which one you prefer.

Oh, and the solution had nothing to do with "verifying your IP address".  My IP location shows to be 4 hours away from where I actually am.

Hopefully this will work for you

 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    4 months ago

    Hi, bjmyers​ 

    Thanks for posting!

    We appreciate you sharing the workaround you've used to resolve the issue.

    If you have any other concerns, let us know. We'll help you.

    Thanks again,

    Roku Community Team

  • LHunter's avatar
    LHunter
    Newbie
    2 months ago

    Unfortunately it did not work for me. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Hi there! LHunter​ 

      It seems like you can't access your Paramount+ local channels. To help us narrow things down, could you share how you are accessing the app? Is it through the standalone app or the Roku channel?

      Let us know when you can!

      Roku Community Team