Forum Discussion

sambou's avatar
sambou
Binge Watcher
8 months ago
Solved

Live TV Channel Guide issue on Roku

Does anyone at Roku ever use these apps and the guide. Do they actually think this is a great user experience?

It defaults to all channels. Even when you press left, after you're watching something, it just goes back to all channels. Everything is just randomly ordered and grouped together and makes no sense whatsoever. I don't understand why it can't default to favorites and why it can't go back to favorites when you click left. It's what everybody would want, yet Roku doesn't think so.

  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hey there, StrokerAce 

    Thanks for posting, and welcome to the Roku Community!

    To confirm, you're asking about the filtering options in the Live TV Channel Guide. You can filter it to show all channels (excluding hidden ones), your recently watched channels, or your favorites. When the guide is filtered, only the channels that match your selection will appear.

    Here’s how to filter the guide:

    1. Open the Channel options menu
    2. Select Filter
    3. Choose All channels, Recents, or Favorites

    For more information, you can visit How to Set up a Favorites Channel List with Roku's Live TV Channel Guide

    We hope you find this helpful.

    Best wishes,
    Kash

     

7 Replies

Replies have been turned off for this discussion
  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    8 months ago

    Hi, sambou.

    Greetings from the Roku Community.

    We understand how frustrating it is to not see your favorite shows when streaming via Live TV. No worries! We'd love to help you set up your favorite channels. 

    To set a channel as a favorite, open the Channel options menu and select Favorite channel. Repeat this for each channel you want to favorite, or use the following steps to favorite multiple channels at once.

    1. Open the Channel options menu
    2. Select Manage channels
    3. Select Favorite channels
    4. Press OK to check the box next to any channel you wish to favorite

    Tip: As you move down the list, pause for a moment and your Roku device will switch to the channel for a quick preview.

    We also suggest filtering the channels you want to stream. When the channel guide is filtered, only the channels that are part of the filtered view appear. Use the following steps to filter the channel guide.

    1. Open the Channel options menu
    2. Select Filter
    3. Choose All channels, Recents, or Favorites

    For more details about this and to help you learn more about accessing the Live TV Channel Guide, you may visit this support article: How to set up a favorites channel list with Roku's Live TV Channel Guide

    Keep us posted if you are still unable to setup your preferred and favorite Live TV channels. 

    Best regards,
    Carly

    • StrokerAce's avatar
      StrokerAce
      Newbie
      7 months ago

      The filter option does not show up on the "Channel Option Menu" as you stated! Looks like Roku IT did some updates and removed that option.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        7 months ago

        Hey there, StrokerAce 

        Thanks for posting, and welcome to the Roku Community!

        To confirm, you're asking about the filtering options in the Live TV Channel Guide. You can filter it to show all channels (excluding hidden ones), your recently watched channels, or your favorites. When the guide is filtered, only the channels that match your selection will appear.

        Here’s how to filter the guide:

        1. Open the Channel options menu
        2. Select Filter
        3. Choose All channels, Recents, or Favorites

        For more information, you can visit How to Set up a Favorites Channel List with Roku's Live TV Channel Guide

        We hope you find this helpful.

        Best wishes,
        Kash

         

  • andyross's avatar
    andyross
    Roku Guru
    8 months ago

    What guide are you talking about? Is it in The Roku Channel, or a Roku TV? If not, then it is that services issue, not Roku.

  • Jesse33's avatar
    Jesse33
    Channel Surfer
    6 months ago

    The actual use of the favorites went away about a year ago. I started writing and complaining to them I think in February of this year. Do you have to email because you're not actually allowed to talk to a person and if you did manage to get your way to a person, they won't do anything but have you factory reset your TV. Same deal defaults back to all channels. They didn't have any answers. All you get are emails. So many people have complained about this and yet they've done nothing. I did find something in the settings were you can change it from Roku is suggested order to numerical. I also noticed that my TV channels had changed the order they were in. The latest thing pissing me off is that if I use my channel Guide, now it shows a row up top of big on now TV show suggestions and I have to arrow down back to the TV guide to even use that. I found nothing to turn it off either. You are not alone. Roku doesn't care.

    • Gailzee's avatar
      Gailzee
      Reel Rookie
      4 months ago

      Please stop changing the guide. I just want my tv to power on with my favorite channel list already to set. To have to keep strolling from guide to guide. My remote is going to need replaced soon. Horrible