I have tested for this problem extensively since late October 2022. Just to clarify for some folks experiencing this issue here are the current symptoms for my situation:
1. I am only experiencing audio issues in the Xfinity Stream app on Roku devices since 10/2022. I'm not experiencing issues in any other app on my Roku devices. I watched the NBA finals with OTA antenna signal for my local ABC affiliate in the Tablo app on Roku with no issues. Watched the entire Night Agent series on Netflix, movies on Amazon Prime, football reruns on Pluto TV, etc. WITH NO ISSUES.
2. I was able to test with a Fire TV 4K and no audio issues.
3. Within the last two months I see Video/Audio falling out of sync as well in the Xfinity Stream app only.
4. I have to exit Xfinity Stream app and go back in, which is frustrating.
I have upgraded my internet plan to 1GB from 800 Mbps, added a new 1 GB cable modem, had Comcast come out and check the line and replace filters at both ends, check ground wire, etc along with my signal quality in home. Everything checks out. The issue started after the Xfinity Stream "beta" app was upgraded to an official build Version 6.
I recorded video on my iPhone for several events and will go to my local Xfinity store within the next week. I'll respond back on what Xfinity plans to do to either let me out of my contract or compensate for the issues with the app.
JimmyO
Bottom line is that xfinity sucks. I have had other issues with a set top box from them and have called customer service many times over the.last feew years. I have not been lucky enough to speak to someone here in the United States. They outsource to othe countries. They say they will look into it and get back to me and yet they never do. They are a poor excuse for a company. I keep getting info on how to swirch my phone service over to them. Are ya nuts? They cant get internet and or cable right. Why would i want to try that service as well. Pathetic actually. Its all about the money. They raise their prices every year.
