oooookay.. here's my final comment on this issue.. the last couple days I've been reading different blogs about this booting problem, and investigated the cache- clearing suggestion, and here's my takeaway: clearing the cache will be identical to setting it back to factory settings... you'll have to reprogram the unit with your language preferences, set up the wifi connection, blahblah, and while your ACCOUNT ITSELF will be unaffected, as in your chosen apps will reappear (with the passwords intact!) if you've gone to the trouble of "hiding" and "favoriting" channels on the Live TV app.. you'll have to do it all over again.
So, basically, clearing the cache has the identical result of if you stuck a pin in the hole to reboot it (which also returns it to factory settings!) so why putz around pressing the Home button 5 times and all that jazz... and after I rebooted the unit on the 20th, it developed a new, additional issue of the volume randomly spiking despite the volume leveling feature on the Roku AND my TV...
My opinion is: the Express device is like what, $29 (and you don't need the upgrade model for the voice control if you install the app, it HAS the voice function!!) and mine lasted almost a year, so $29/year isn't bad and is a million times better than paying a cable subscription, isn't it? So just toss the malfunctioning device and get another one.. just be sure to erase your info first!!
And mandy11... Apple+ has a monthly fee of around $10 which is roughly $120/yr, right? And doesn't have as much programming as the Roku.. so actually you're paying more for less...
Okay, th- th- th- that's IT, folks! ((Porky Pig))
New to this forum. I have had some what a similar problem with a new Vizio Smart TV and the Homerun HD streaming app. Once I got a correct display on the TV after a LOT of other issues. Finally I thought I had it working and suddenly it goes back to the Roku home screen after a few minutes. It keeps on doing it. What I found after a lot of messing around on the Vizio is I turned the HDMI input to "Standard" mode and disabled CEC in the HDMI which effectively disables commands over the HDMI. Not sure if your TV's have these capabilities. Now everything is working - but on an older Express, the new one a just bought has issues I am hoping to see if some here can help with but that will be on another post.
Regards
Hi, Tenngeezer
Greetings, and welcome to the Roku Community.
We appreciate you for sharing this information to us, and we're sorry to hear about the issue you've encountered regarding an app on your Roku device that keeps kicking you out. Rest assured that we'll help you address this concern. Could you please provide us with the information that RokuJechealR has requested above this thread?
Once we have this information, the appropriate Roku team will acknowledge this and investigate the issue further.
We hope to hear back from you.
Best wishes,
Kash
Hi, and thank you for your message. I have a new 43inch Vizio smart tv. I purchased a new Roku Express Model 3960 to stream to the Vizio. I hooked it all up and all the apps on Roku worked Britbox, Netflix, Prime and all others I use EXCEPT HD Homerun. It displays in slow motion or buffering a lot, there is a lot of pixelation, and no audio. I checked the set up on my Android phone the HD app works fine and also works on two other Tvs in my home - but they have Roku model 3930 Express's on them - the HD app has worked on them for the last year with no issues and still work. I swapped the Model 3960 to another TV and put it's Model 3930 on the Vizio - the Vizio now works with the HD app. my other TV that now has the Model 3960 works with all apps EXCEPT HD app. So the problem seems to be with the new Model 3960 Express 3960 .
Second issue. After a few minutes of the Vizio TV running the HD app with the Model 3930 Express it would kick out to the Roku Hompage. Time to do this was not consistent usually a few minutes. I set the VIZIO HDMI port to which the Roku was plugged into to STANDARD setting in the Vizio setup menu and I set the CEC from enabled to DISABLED. That seems to have cured the erratic kicking out the home page. So my primary question is why doesn't HD Homerun work correctly with Model 3960 Express?
Model 3960 ver 5.2.2 build 4174-ED
Model 3930 ver 5.2.2 build 4174-AE
Hope this helps as I would like to have the HD app functional on all my Ruko units and currently I am reluctant to purchase another Express not confident it too will not have a problem.
Thanks for reaching out.
Joe
Roku Express model 3960X
SN x02600UU87NW
ID S0KC328U87NW
Software 12.5.5 build 4174-ED
Running for over a year with no problems. Last software update was 1-23-2024.
Began quitting Hoopla to Roku home about one week ago. I removed Hoopla, powered off the Roku, and reinstalled Hoopla. Hoopla had just one exit to Roku home since but I'm not confident that I have fixed it. Above data sent for your troubleshooting.
For Troubleshooting ? Are you out of your ever loving mind ?
That garbage they ask you to do is only to verify your model numbers so they can make more with the same problem.
Hey Roku Mary here’s another bum unit make sure you clone it and get production ramped up
