Forum Discussion

ADP7's avatar
ADP7
Reel Rookie
2 years ago

ITVX black screen after an advert break

I am also having the same issues where the screen goes black after the adverts on ITVX. It usually happens on the adverts mid way through the program or the last advert.
app playback
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Puppyspal,

Welcome to the Roku Community!

Thanks for sharing your report about this playback issue. We'd like to know if this is happening to all content and on what channel.

In addition, how long have you been experiencing this?

Please keep us posted!

Thanks,
Rey

  • Help14's avatar
    Help14
    Newbie
    2 years ago

    I have been having this problem for a few wks only on ITVX plays for maybe 5 mins then switches of 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Help14,

      Welcome to the Roku Community!

      We sincerely appreciate you taking the time to let us know about the ITVX channel problem.

      There are currently no updates available on this, as we have already forwarded it to the relevant Roku team.

      For more assistance in the interim, we also advise reporting this to the channel support team. Please let us know how it turns out.

      Thanks,
      Rey

  • Puppyspal's avatar
    Puppyspal
    Channel Surfer
    2 years ago

    Hi Rey

    I've only been noticing this on ITVX for the last couple of weeks.