Forum Discussion

ADP7's avatar
ADP7
Reel Rookie
2 years ago

ITVX black screen after an advert break

I am also having the same issues where the screen goes black after the adverts on ITVX. It usually happens on the adverts mid way through the program or the last advert.
app playback
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi ADP7,

Thanks for reaching out to us here in the Roku Community, and welcome!

I see that you're seeing a playback issue when accessing the ITVX channel, and we'd like to assist.

To proceed, please tell us more about this.

  • When did you start seeing the issue occur?
  • What troubleshooting measures have you taken so far in trying to resolve this?

We'll be looking forward to your update!

Thanks,
Rey

  • ADP7's avatar
    ADP7
    Reel Rookie
    2 years ago

    Hi. I have done as per others, ie deleted and reinstalled the app. Checked for software upgrades.

    Here is the issue report tracker:

    Model: 3820EU streaming stick 4K

    Serial no: X01700HDN6GG (S09241DDN6GG)

    Software version: 12.5.5 - build 4174-CU

    GC version. 10.7.26

    Timestamp: 2024-02-17T23:29:54Z

    Issue ID: GG-069-089

    I don't think this issue happens on my NOW TV stick.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Community users,

      Thanks for getting back to us and for sharing additional reports about this.

      In this case, I'll take care of this information and forward it over to the appropriate Roku team for further investigation.

      Once we have an update available, we'll make sure to keep this thread posted. Also, feel free to get back here and let us know how things turn out with the channel team.

      Best regards,
      Rey

      • Puppyspal's avatar
        Puppyspal
        Channel Surfer
        2 years ago

        I also have the same problem at the end of the last set of adverts in a one hour programme.