Forum Discussion

reggie6's avatar
reggie6
Newbie
2 years ago
Solved

Is there really no way to make MAX go away?

MAX has been buggy AF since they switched from HBO MAX. I want to delete and reinstall it to troubleshoot all the issues I'm having, but no. It's IMPOSSIBLE to remove. I even cancelled the subscripti...
  • RokuJharra-Q's avatar
    RokuJharra-Q
    7 months ago

    MJ47 

    Thanks for the post!

    If you don’t see the option to remove the app, no worries—you might just have an active subscription or be in a billing cycle. Just hit “Manage subscription” to turn off auto-renewal and cancel.

    If you have any questions, please feel free to ask. We are here to help you.

    Thanks,
    The Roku Community Team

bach3's avatar
bach3
Streaming Star
2 years ago

I’m having the same problem. I got a free trial subscription, cancelled the renewal and went to delete the Max app from my home page and there is no option to remove it.

Why? I’ve cancelled the renewal and don’t want it anymore.

I’m guessing an option to remove it will show up once the trial has expired, but that’s just a guess, and if correct is mildly annoying. It’s sort of like having a guy come to your house to sell you something, you say no thanks, and he hangs out on the sidewalk outside your house for the next week. Why, Roku?