Forum Discussion

Samsquanch23's avatar
Samsquanch23
Channel Surfer
3 years ago
Solved

IP Camera Viewer Pro and OS Version 12

It looks like my Ultra devices upgraded to version 12 this morning. Now the IP Camera Viewer Pro doesn't work correctly anymore. If I have one or two cameras in split screen mode it works fine. If I have three cameras the images all start flashing randomly. If I put all four cameras in to split screen mode it constantly flashes between all the cameras. I factory reset the device and setup everything fresh with the same results.

It was working fine last night and now it is not.

Is it OS version 12 or IP Camera Viewer Pro?

  • renojim's avatar
    renojim
    3 years ago

    jdigits, it isn't up to Roku to fix; it's up to the developer (who isn't Roku).

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users!

    Thanks for sharing this information in this thread.

    What we recommend for you to do is to remove the channel from Roku and perform a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. Then, install it again and try to add the cameras. If that doesn't work, it might be best to contact the channel developer and inquire further about this issue since the channel might need an update from the developer to address this issue.

    We're hoping to get everything sorted out soon.

    Have a great day,

    Kash

20 Replies

Replies have been turned off for this discussion
  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    ioan  may be able to help.  Hopefully he sees this soon.

    • Samsquanch23's avatar
      Samsquanch23
      Channel Surfer
      3 years ago

      I found out that my 4800X unit that is still running OS 11.5 still works fine. My other two 4802X units that got upgraded to OS 12 both have this problem. It is obvious that it is caused by the upgrade but I would imagine the IP Viewer App author is going to have to change the app to comply with whatever Roku changed with the new OS.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Samsquanch23,

    Thanks for posting in the Roku Community!

    We're sorry to hear that you've been having this trouble with the IP Camera Viewer Pro on your Roku device after the latest OS update.

    We'll go ahead and send this over to the team for investigation. We'll get back to you once we have an update.

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime!


    Best regards,
    Mary

    • Samsquanch23's avatar
      Samsquanch23
      Channel Surfer
      3 years ago

      Has there been any updates on this? It is still not working correctly.

      • bruce2251's avatar
        bruce2251
        Reel Rookie
        3 years ago

        I am having the same problem.  Any solution?

  • cshjunk's avatar
    cshjunk
    Newbie
    3 years ago

    I am having the same issue that started with the most recent software OS version update.  

    Issue occurs in split screen view mode only when displaying 3 or 4 cameras.  Issue does not occur in full screen mode or split screen with 2 only cameras displaying. 

    TCL Model: 49S405

    Hardware ID: 7104X

    Software Version: 12.0.0 - Build 4182-30

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      3 years ago

      Hi cshjunk ,
      A warm welcome from the Roku Community!
      Thanks for the post and providing us with your information. We have passed along your concerns and details to the appropriate Roku team to investigate further. Once more information is available, we will make sure to update this thread. We appreciate your patience and understanding.

      Please feel free to let us know if you need any additional assistance!

      Thanks,

      Arjiemar

      • Samsquanch23's avatar
        Samsquanch23
        Channel Surfer
        3 years ago

        Well, now my oldest device, the 4800X has upgraded to OS 12 this morning, and it no longer works correctly. Now I no longer have a surveillance monitor for all four of my cameras. I can only watch one or two.

        Any idea when this will be fixed. How about the company that wrote IP Camera Viewer Pro? Do they have any plan to fix this?