Forum Discussion

BDietz's avatar
BDietz
Newbie
3 years ago
Solved

Invalid credentials when I try to login to Adella

I have the Adella app. I added it to my Roku and signed into my account. It told me I had invalid credentials. I used the same email for the app as I used for Roku. I can access the app on my iPad, b...
  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi BDietz 

    We're sorry to hear about the issue you're experiencing.

    Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Adella's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

    Thank you for your understanding.


    All the best,
    Kariza

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi BDietz 

We're sorry to hear about the issue you're experiencing.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Adella's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

Thank you for your understanding.


All the best,
Kariza