Forum Discussion

Megsy4221's avatar
Megsy4221
Reel Rookie
3 years ago
Solved

Internet Connectivity Issue While Streaming YoutubeTV

I use a Roku streaming stick in my bedroom to watch YouTube TV. It has worked fine until this week. Every few minutes YouTube TV freezes and I get an error message about not connecting to Wi-Fi. Normally, I would think this is a Wi-Fi issue or a YouTube tc issue however; my husband can also be streaming in a different room with no issues. This makes me think it is an issue with the Roku. I’ve already checked and there are no updates available.

app playback
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi Megsy4221,

    Thanks for keeping us posted! No worries. We're here to find the best solution to your playback issues with the YouTube TV app.

    We suggest you follow the steps provided below to help you troubleshoot your Roku streaming stick:

    • Remove the YouTube TV app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    • Perform a system reboot: navigate to your Home, select Settings > System > Power > System restart
    • Re-install the app: navigate to your Home, scroll and select Store, look for YouTue TV app, then press Add channel

    Make sure that this process is done precisely. In addition, try to reboot your Wi-Fi to see if it will help you fix the issue. Let us know how it goes, and we'd be more than happy to continue assisting you with this. 

    We'll be looking forward to your response!

    Thanks,
    Carly

5 Replies

Replies have been turned off for this discussion
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi Megsy4221,

    A warm welcome to the Roku Community!

    We understand that you're having a problem with your Roku streaming stick since it shows that it is not connected to your Wi-Fi. We're happy to help. How far is your device from your network router? What error message or code are you getting after trying to connect to your network? Did we recently make any changes to your network or network provider?

    We look forward to hearing from you soon.

    Thanks,

    John

    • Megsy4221's avatar
      Megsy4221
      Reel Rookie
      3 years ago

      Nothing has changed recently with our Wi-Fi or anything. The router is downstairs but is about the same distance from the Roku as our other tvs which continue to stream fine when the Roku isn’t. 

      there isn’t a specific error code. The tv freezes and then a black box pops up and says No connection , exit now to set up and then what happens is the app closes and sends me to the Roku Home Screen.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi Megsy4221,

        Thanks for keeping us posted and providing the additional information. 

        Is this issue happening to Youtube TV alone, or is this issue also happening to other channels? If so, what channel/s are affected? In addition, what troubleshooting steps have you taken to resolve the issue?

        All the best,
        Kash