Forum Discussion

Chris-K's avatar
Chris-K
Streaming Star
3 years ago
Solved

I notice on the new ITVX app and a search for Midsomer Murders shows only 1 episode??

I notice on the new ITVX app and a search for Midsomer Murders shows only 1 episode??

There are 22 seasons and 100s episodes available on all other platforms????

Anyone??

  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi NaomiP 

    Thanks for the post.

    Please be advised that Roku only rents and transmits the channel and is not responsible for the content. Contents are directly chosen by the respective channel and we have no control over the programming or operation of it. We would recommend contacting the channel directly for more information and assistance.

    We appreciate your understanding.


    All the best,
    Kariza

8 Replies

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  • Chris-K's avatar
    Chris-K
    Streaming Star
    3 years ago

    The Solution

    Is nothing to do with provider content and in fact a bug in Roku player which had now been fixed

    • NaomiP's avatar
      NaomiP
      Reel Rookie
      3 years ago

      Thanks Chris, I'll pursue my support ticket in that case.

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Did you ask ITV or are you trying to ask other ITVX users if they're seeing the same thing because Roku wouldn't have anything to do with what's available on ITVX.

    • helenyork's avatar
      helenyork
      Newbie
      3 years ago

      I'm having same issue but with Doctor Who. The app works fine on Xbox Series X version of app AND the app on my phone however only one episode shows on Roku. Clearly it's an issue with Roku version of app.

      • pabulous's avatar
        pabulous
        Binge Watcher
        3 years ago

        Just discovered this issue myself after taking out a trial for ITVX, to watch Doctor Who. Don't know if it's ITV or Roku's fault. Either way, annoying.

  • NaomiP's avatar
    NaomiP
    Reel Rookie
    3 years ago

    I'm getting the same with Vera episodes - in fact the whole of series 9 is not displaying.

    It's fine if I log into ITVX on my laptop, so I'm watching there atm, but I think this is a Roku issue that needs resolving.  Next step, find out how to log a ticket with them... any ideas, anyone? 🙂

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hi NaomiP 

      Thanks for the post.

      Please be advised that Roku only rents and transmits the channel and is not responsible for the content. Contents are directly chosen by the respective channel and we have no control over the programming or operation of it. We would recommend contacting the channel directly for more information and assistance.

      We appreciate your understanding.


      All the best,
      Kariza