Forum Discussion

Double_R's avatar
Double_R
Newbie
2 years ago

I don't get The Roku Channel, Disney+, HBO Max

I have 4 Roku devices.  I've tried 3 of them.  Each of their boxes advertise The Roku Channel, Disney+, HBO Max, etc., but I can not replicate what's on the box.  I live in Florida in the USA.  I bought 2 new Roku TV's last year (Onn & Phillips) from Walmart.  Each TV comes with a controller with buttons for apps that are not appearing.  There's not even a Roku Channel app on either TV.  When I go online to try to download them, they are greyed out.  I then got two of the Roku 4K+ modules last month.  I thought that would solve my problem.  Unfortunately, it's the same thing.  It's replicating my account info from the TV's and is not showing the additional apps I mentioned and they are still greyed out online when I try to add them that way.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    This usually happens when your Roku account was created in a non-US region, often through no fault of your own.  It's far too easy to create an account in the wrong region.  The only remedy is to create a new Roku account, factory reset your devices, and link them to the new account.  You may want to create your account at https://my.roku.com/signup on a computer (not a phone) in a private or incognito browser window.

    • Double__R's avatar
      Double__R
      Newbie
      2 years ago

      Thank you soooooo much!  That worked!  Currently enjoying The Roku Channel.  Thanks again!  😃