Forum Discussion

DougInTX's avatar
DougInTX
Reel Rookie
9 months ago

I am unable ro add Spectrum app; already have subscription

Hi, I was able to locate the Spectrum ap.  but it does not allow me to add the ap. It has a gray bar; which I am unable to click on (to add the ap) It states below that a subscription is required...
DougInTX's avatar
DougInTX
Reel Rookie
9 months ago

Dallas, TX; USA

RokuCarly's avatar
RokuCarly
Community Moderator
9 months ago

Hi, DougInTX.

Thanks for the quick response. 

Just to confirm, did you activate your Roku device in your current location? Also, may we know who is your internet service provider or are you connected to a VPN? If so, please be advised that it can cause playback issues or no playback at all.

Content providers continue to update their security measures to prevent unauthorized viewing, and it's possible a change was made that prevents your VPN from working. This is by design and intended, but using your standard ISP without the VPN will be the solution here.

Regards,
Carly

  • DougInTX's avatar
    DougInTX
    Reel Rookie
    9 months ago

    Spectrum is my cable TV & Internet provider 
    Ideally, I’d like to keep Spectrum as an internet provider, cancel my Cable TV, & join Hulu; which I’m having challenges finding on Roku, too

    😀

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      9 months ago

      Hi, DougInTX.

      Thanks for confirming. In this case, I will send you a private message for further assistance and ask for personal details on your account. 

      Please keep an eye on your inbox!

      Best regards,
      Carly