Forum Discussion

kearae's avatar
kearae
Newbie
29 days ago

Hulu showing black screen with sound

i've tried restarting my roku, deleting the hulu app, and checking it for updates but still nothing is working. I don't encounter this problem on any of my other roku devices, the one that i am using is a roku LE and the other device it works on is a 50" onn. roku tv. Is it a bug across certain Roku devices or is something wrong with my device specifically? Or a problem with the Hulu app? If anyone can provide a fix for this that would be awesome.

app playback

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    29 days ago

    Thanks for sharing this here, kearae​!

    We noticed that you're experiencing issues with Hulu, and we're here to help!

    Have you tried checking the latest software version of the Roku device? (Check under Settings > System > About). 

    In the meantime, to ensure you followed the right steps to resolve this, try following these steps.

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device (Important after removing the app): Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.


    Let us know if that works!

    Roku Community Team