Forum Discussion

kearae's avatar
kearae
Newbie
4 months ago
Solved

Hulu showing black screen with sound

i've tried restarting my roku, deleting the hulu app, and checking it for updates but still nothing is working. I don't encounter this problem on any of my other roku devices, the one that i am using...
app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    4 months ago

    Thanks for sharing this here, kearae​!

    We noticed that you're experiencing issues with Hulu, and we're here to help!

    Have you tried checking the latest software version of the Roku device? (Check under Settings > System > About). 

    In the meantime, to ensure you followed the right steps to resolve this, try following these steps.

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device (Important after removing the app): Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.


    Let us know if that works!

    Roku Community Team

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

Thanks for sharing this here, kearae​!

We noticed that you're experiencing issues with Hulu, and we're here to help!

Have you tried checking the latest software version of the Roku device? (Check under Settings > System > About). 

In the meantime, to ensure you followed the right steps to resolve this, try following these steps.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device (Important after removing the app): Go to Settings > System > Power > System restart > Restart Now.
  3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.


Let us know if that works!

Roku Community Team

isishebdb's avatar
isishebdb
Newbie
3 months ago

This did not work. Will not continue to delete an app just because the product refuses to work with it. I’ve been having the same issue and will return mine. No point in paying for an item if I can’t watch my subscriptions.