Forum Discussion

Abear1's avatar
Abear1
Reel Rookie
2 months ago
Solved

Hulu app goes to a black screen when the pause button is pressed.

This only happens on Hulu. I just go to Roku home and problem solved. Still annoying. I’ll pause what I’m watching then the screen goes black with no sound when I push play. Anyone else?

app playback
app support
  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Hey there! Abear1​ 

    I understand that when you press the pause button in the Hulu app, the screen turns black. Here are some steps to try.

    • Remove the App: Highlight the Hulu channel, press Star, select "Remove channel," and confirm.
    • Restart Roku: Navigate to Settings > System > Power > System restart > Restart Now.
    • Reinstall the App: After restarting, go to the Roku Streaming Store and add Hulu again.

    Let us know how it goes!

    Roku Community Team

1 Reply

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    2 months ago

    Hey there! Abear1​ 

    I understand that when you press the pause button in the Hulu app, the screen turns black. Here are some steps to try.

    • Remove the App: Highlight the Hulu channel, press Star, select "Remove channel," and confirm.
    • Restart Roku: Navigate to Settings > System > Power > System restart > Restart Now.
    • Reinstall the App: After restarting, go to the Roku Streaming Store and add Hulu again.

    Let us know how it goes!

    Roku Community Team