Forum Discussion

notdonnach's avatar
notdonnach
Newbie
6 years ago
Solved

How to Use My Disney+ Subscription to Log In On Any Device

I am using the trail and used my roku to purchase this, but how do i use that to log into the website or on a different device?
  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    Hi there! 

    Great questions! Regardless of where you subscribe to the Disney+ service; whether on Roku, directly through Disney+, or via an offer from a provider like Verizon, you will be required to establish a Disney+ username and password in order to create your account. You should be able to use this username and password to log into the service on any device that offers the channel/app. 

    If you need help determining your username or password, or help signing into the Disney+ channel/app please contact Disney+ support here: https://help.disneyplus.com/

     

    Thanks,

    Tanner

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi BobSOU

    Welcome to the Roku Community!

    Does the issue only occur on Disney Plus or across other channels installed on your Roku device?

    Have you tried removing the affected channel Disney Plus and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

    For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

    Let us know if there's any difference after.


    Warm Regards,
    Lianna

RokuTannerD's avatar
RokuTannerD
Retired Moderator
6 years ago

Hi there! 

Great questions! Regardless of where you subscribe to the Disney+ service; whether on Roku, directly through Disney+, or via an offer from a provider like Verizon, you will be required to establish a Disney+ username and password in order to create your account. You should be able to use this username and password to log into the service on any device that offers the channel/app. 

If you need help determining your username or password, or help signing into the Disney+ channel/app please contact Disney+ support here: https://help.disneyplus.com/

 

Thanks,

Tanner

Fmwang's avatar
Fmwang
Reel Rookie
6 years ago

This is not true! I subscribed through Disney plus and log in my username and password on roku Disney plus, roku always asked me to resubscribe again and charge me again. Unless this issue is solved, Roku is a worse device on my list.