Forum Discussion

EMG5's avatar
EMG5
Newbie
3 years ago
Solved

How to Upgrade Peacock to Premium Plus?

I would like to upgrade my Peacock Premium subscription to Peacock Premium Plus.  My Peacock account, and the customer service rep from Peacock, said I need to do this via my Roku device.  Roku ONLY gives me the option to cancel, not upgrade.  My subscription is through Roku.  Can anyone help??  

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi EMG5

    Thank you for the inquiry!

    For these issues, it may be more effective for you to get help from our billing team.
    Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

    We hope it helps!

    Warm Regards,
    Lianna

  • Alex-Roku's avatar
    Alex-Roku
    Retired Moderator
    3 years ago

    Hey EMG5, we see you are looking to upgrade your Peacock TV subscription on your device and we are here to help! We can see that on our end that once logged into the Peacock TV channel, you can go to account settings by selecting "Account" from the profile selection screen. From here you can select "Change Plan" and be able to modify your Peacock TV subscription to Peacock Free, Peacock Premium, or Peacock Premium Plus. We hope this information helps, many channels on Roku are developed and maintained by the channel provider themselves. For more information about the Peacock TV channel's features and functionality, you'll want to contact Peacock TV support directly to inquire further. #HappyStreaming 

    • MtCa's avatar
      MtCa
      Newbie
      3 years ago

      Either I don't understand your instructions or it doesn't work.  I've tried through the Peacock website and my Roku account and can't get Premium Plus.

      • Customer333's avatar
        Customer333
        Newbie
        2 years ago

        I had to do a text chat to figure out how to upgrade too, hopefully I am remembering all the steps but going to your Roku device, choose the peacock channel, then choose 'account' in upper right (or left) hand corner, choose account and then upgrade from there.  I spent hours trying to look online, on the roku website (perpetual loop to nowhere) and couldn't find that option until they customer rep pointed me there.  Hope it helps. Should be made much easier to find when logging into your Roku account subscriptions options.  

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi Hodge53

        Thank you for the inquiry!

        For these issues, it may be more effective for you to get help from our billing team.
        Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

        We hope it helps!



        Warm Regards,
        Lianna

    • cyanflow's avatar
      cyanflow
      Newbie
      3 years ago

      Worked perfectly right on my TV screen like you said. Thank you

  • Gibbler's avatar
    Gibbler
    Reel Rookie
    3 years ago

    Did you ever figure this out? I just went through taking 75 pics of the same tv screen with someone named Rico on Roku support and it was pointless!!! 

    • Gibbler's avatar
      Gibbler
      Reel Rookie
      3 years ago

      The only resolution is to cancel it through Roku and sign up a completely different account through peacock itself. Dumb…and irritating!

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    3 years ago

    You might need to cancel your subscription through Roku and instead subscribe directly with Peacock. But look at the subscriptions page under your Roku user account (https://my.roku.com) and see if it offers any upgrade method there. 

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Mdesharn

    Thank you for the inquiry!

    For these issues, it may be more effective for you to get help from our billing team.
    Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

    We hope it helps!


    Warm Regards,
    Lianna

    • AnzaTrail's avatar
      AnzaTrail
      Newbie
      3 years ago

      I have the same issue, no option in Roku to change Peacock Premium to Premium Plus.  In fact there is no option to cancel the only option is to be cancel auto renew.  As other users indicate you cannot do this via peacocktv.com they direct you back to Roku.

      If anyone has actually upgraded Peacock please share with the rest of us how you did it.

      Best regards,

      Ed

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi AnzaTrail

        Thank you for the inquiry!

        For these issues, it may be more effective for you to get help from our billing team.
        Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

        We hope it helps!


        Warm Regards,
        Lianna