Forum Discussion

TarryD's avatar
TarryD
Newbie
5 years ago
Solved

How to turn on closed captions on Peacock TV

Anyone have any tips? I can't make it work
Peacock TV Troubleshooting
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi Community users,

    Thanks for the post and for sharing your thoughts.

    I understand that you are all inquiring about using closed captioning on the Peacock. Please be aware that some channel manages their own content programming, including closed captions on content. We suggest you send your feedback to the Peacock channel for them to update their channel.

    You can reach Peacock Support here

    If you have any other questions or concerns, please let us know.
     

    Best regards,
    Mary

jonboy1's avatar
jonboy1
Newbie
4 years ago

Closed captioning is supposed to be broadcast on a separate feed.

Peacock obviously broadcasts them both on the same feed.

Either that or both feeds are coupled together when played on an Xfinity converter box. X-Box doesn't seem to have this problem.

They should fix it. They obviously have no clue how many people are boycotting the app because of this.

  • dwfoth's avatar
    dwfoth
    Reel Rookie
    3 years ago

    It's now February 2023 and the same problem persists. How many more years until it's fixed? 

    • Lmmontell's avatar
      Lmmontell
      Channel Surfer
      3 years ago

      Hear, hear!

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Community users,

      Thanks for the post and for sharing your thoughts.

      I understand that you are all inquiring about using closed captioning on the Peacock. Please be aware that some channel manages their own content programming, including closed captions on content. We suggest you send your feedback to the Peacock channel for them to update their channel.

      You can reach Peacock Support here

      If you have any other questions or concerns, please let us know.
       

      Best regards,
      Mary

    • blade_005's avatar
      blade_005
      Roku Guru
      3 years ago

      I'm confused by the confusion.

       

      Maybe it is a recent update to the Peacock app, but there is an option with the UP button on Roku remote while in the Peacock app during video playback that shows selection options for AUDIO and SUBTITLES. Select SUBTITLES and you have the option to select an available language or have them OFF. Selecting ENGLISH on a playing video instantly pulled up subtitles. Or, is there another request / option that is being asked for?

      • dwfoth's avatar
        dwfoth
        Reel Rookie
        3 years ago

        I'm confused by your confusion about the confusion... LOL!!!

        We all (or at least 99% of us) know that there is a closed caption button that shows up when you press the up button on the Roku remote. We have all gone there 1000 times. Our problem is that it doesn't work. Occasionally I will go into Peacock and the CC will be on but 9 out of 10 times it isn't. When I say it isn't on, I mean that it is set to on but the CC isn't working. This is NOT a case of just turning it on. This isn't mass hysteria that for several years now we are imagining that this isn't working. We are also not idiots that can't figure out how to turn on CC for several years. To me, if I saw this many people with the same problem and even some workarounds, I would assume there really is a problem that has been irritating people for several years. I figured out the workaround a long time ago so I didn't find this thread until recently when I just couldn't understand why this hasn't been fixed after several years. Nobody at Roku takes it seriously. They always assume all of these people are idiots who can figure out how to turn on CC. They never take the time to read all of the posts where users take the time to try and help. I can only assume that not everybody experiences this problem or there wouldn't be so many posts telling us to push the up button on the remote and then navigate to the CC menu.

        The workaround: If you have read through this post you will have already seen it but here it is again... exit Peakcock and restart it. I have found this doesn't always work (but I haven't tested it in over a year) so when I exit Peacock I start up another app and load a show/movie. I then exit that app and restart Peakcock and the CC are magically working when I load the show/movie I want to watch. 

        I hope this helps with your confusion! If you don't work for Roku, my sarcasm wasn't directed at you. If you do work for Roku.... well, I think you get my point.

        PS... I love Roku!!!