Forum Discussion

Jrgigl's avatar
Jrgigl
Reel Rookie
6 years ago
Solved

How to turn Disney Plus subtitles on and off

I’ve recently downloaded the Disney Plus app which I am aware that most shows/movies on Disney Plus offer foreign language subtitles but I am not able to access the subtitles menu. I am not sure if this is an oversight on Disney Plus side or with Roku.

  • I have the TCL 6 Series TV with Roku TV preinstalled.
  • I don’t have any problems bringing up the subtitles menu through Disney Plus mobile app so I know they actually have a subtitles menu.
  • I am aware that closed captioning can be activated by pressing the asterisk on the remote but that is not the same as switching to a foreign language subtitle while keeping the audio in English. 

Any solutions would be greatly appreciated!

Disney Plus Troubleshooting
  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    Jrgigl 

    Hi there! 

    Thanks for the note. To select a caption track, press the * key during playback and go to Accessibility - Captioning track. From here, you should be able to select from the available captioning track. If you encounter an issue with any caption track, please feel free to follow up with Disney+ support to report the issue and request additional help. 

    Let me know if you have any other questions! 

     

    Additional resources that you might find helpful:

     

    Thanks,

    Tanner

  • Aerp's avatar
    Aerp
    5 years ago

    Quit Disney on the TCL. On an phone, tablet, etc. launch the Disney app, (with the same account) select the movie you want with subtitles and select the language (upper right corner). Check it has the right subtitles, stop it and launch the Disney app on the TCL, selecto and play the movie. It should have the right subtitle language. 

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  • Aerp's avatar
    Aerp
    Newbie
    5 years ago

    Quit Disney on the TCL. On an phone, tablet, etc. launch the Disney app, (with the same account) select the movie you want with subtitles and select the language (upper right corner). Check it has the right subtitles, stop it and launch the Disney app on the TCL, selecto and play the movie. It should have the right subtitle language. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    5 years ago

    Hi Gabs2010

    Thanks for the post.

    Some channel manages its own content programming, including closed captions and subtitles on contents. Reach out to the channel If changing the captions on the Roku settings does not resolve the issue. 

    You can reach their support team here.
    Thanks,

    Mary

  • Dell1's avatar
    Dell1
    Newbie
    5 years ago

    I have the same problem and the * is not the solution as I have it set for english subtitles and the subtitles on my TCL tv with Roku built in are always in english EXCEPT on the Disney+ app. On every other device the Disney+ app has the advertised closed caption button in the top right.

  • RokuTannerD's avatar
    RokuTannerD
    Retired Moderator
    6 years ago

    Jrgigl 

    Hi there! 

    Thanks for the note. To select a caption track, press the * key during playback and go to Accessibility - Captioning track. From here, you should be able to select from the available captioning track. If you encounter an issue with any caption track, please feel free to follow up with Disney+ support to report the issue and request additional help. 

    Let me know if you have any other questions! 

     

    Additional resources that you might find helpful:

     

    Thanks,

    Tanner

    • mossyla's avatar
      mossyla
      Newbie
      3 years ago

      thank you 🙏 i’m not deaf but he’s of hearing (not diagnosed) but always have subtitles on 🥸

    • Wsfm1977's avatar
      Wsfm1977
      Newbie
      5 years ago

      Doesn't seem to be the best solution, but it works. 

      • cityten's avatar
        cityten
        Channel Surfer
        5 years ago
        I'm watching a series called Touch and it seems Disney forgot to include subtitles for the scenes that aren't in English. I'm almost ready to stop watching it. Workaround for Roku where you choose the * (asterisk) option and choose subtitles just switches from English to "African Dialect" or "Speaking in Japanese."
    • Gabs2010's avatar
      Gabs2010
      Newbie
      5 years ago

      I have enabled the captions (using the asterisk menu) yet no captions appear.  Disney Plus and captions work fine on my other devices (iPad, android phone) but not my 4K Roku Stick. What's the remedy? 

      This is extra annoying as I am watching a movie where they are not always speaking English and no subtitles even appear for that.