Forum Discussion
1 Reply
- RokuEmmanuel-DCommunity Moderator
Hi, Paula11.
Thanks for sharing this here!
You mentioned that you bought a used Roku device. It could be that the device is still linked to the previous owner's account, which has the PIN.
To fix this, you may need to do a factory reset on your Roku device and set it up again using your personal Roku account.
You can get more tips here!
Let us know if you need more help!
Roku Community Team