How to initiate a warranty claim
I bought a Roku express about a month ago. Setup was simple and it worked fine. Yesterday went to use it and it won’t work. If I unplug it or reset etc the power light comes on, blinks for a minute then turns off. Nothing appears on the tv screen at all. I have spent hours reading online and tried replacing both cords, different power adapter, tried it on a different tv and everything else I could find to try. The result is the same every time.
I have now spent an extended time trying to figure out how to start a warranty claim and can not find anything useful. Can anyone tell me where to start?
Hey Hdpalms
Welcome to the Roku Community!We understand that you want a warranty claim since your Roku Express is not working, and you have already attempted troubleshooting steps to resolve the issue. We'll extend our help and further assist you. Here's how to initiate a request for a warranty exchange.
- Open a web browser on your phone, tablet, or computer and visit support.roku.com
- Select Check support options from the bottom of any page.
- From the "Let's find your best support options" screen, select Return/Replace.
- Specify whether your purchase was made directly from Roku (at Roku.com), or from a different retailer.
Note: If your Roku product was not purchased from the Roku website, contact the retailer where you purchased your product for a refund, if eligible.
For more info, you can visit this article, Step-by-step instructions for returns and warranty replacements. If you have any more inquiries that we can further assist you with, keep us posted.
Sending you the best,Kash
