Forum Discussion

Bella76's avatar
Bella76
Newbie
2 years ago
Solved

How to fix Spotify not launching on my Roku device

Just open the Spotify app on your phone. Play a song, click to connect to play on your Roku. Your Spotify app on Roku should log itself back in automatically. Weird glitch though. 
app playback
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Hi, claraeileen99.

Thanks for responding. 

May we also know if this is the only app you are having issues accessing? Are there any error messages prompted, or does opening the Spotify app just revert you back to the Home screen?

Furthermore, we should also consider where you are currently located. The Roku Streaming platform is US-based, and it might be possible that this app is not available in your region. 

We'll be looking forward to your response.

Best regards,
Carly

claraeileen99's avatar
claraeileen99
Reel Rookie
2 years ago

I live in the United States. I moved within my state in June. When I set up my Roku at my new place, I first encountered this problem. 

The Spotify app does not open. There is no error message. There is no response from the roku when I select to open the Spotify app. The roku makes the select sound when I press "ok" to open the spotify app, but the TV/Roku does not respond or change at all. I select Spotify on the home screen and I stay on the home screen. When I try to cast Spotify from another device, the other device will say "playing on Roku 3" and the Roku will stay in whichever app/ channel I was in previously. If I was in Amazon Prime Video, Prime will continue playing with no change. If I was previously in YouTube, YouTube will continue playing with no change. If I was in Hulu, Hulu will continue with no change. 

I have not noticed any issue with other apps/ channels on the roku, just Spotify. 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for the additional information and clarifications, claraeileen99.

    Let's give the Spotify app on your Roku system a refresh. Since you mentioned that you already deleted the app, have you tried rebooting your Roku device before reinstalling it? It's important to ensure that you follow the steps of removing the app, performing a system reboot, and reinstalling it accurately for it to work correctly.

    Here are the steps for guidance:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Keep us posted on how it goes and we'll go from there.

    Best regards,
    Carly