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IMKenWilliams's avatar
IMKenWilliams
Reel Rookie
5 years ago
Solved

How to fix Spotify not launching on my Roku device

I’ve been using Spotify on Roku for several years and out of the blue, Roku linked Spotify using my Roku credentials. But - now Spotify will not launch.  When I select Spotify I am prompted to select...
Spotify Troubleshooting
  • KaraRok's avatar
    KaraRok
    4 years ago

    To those still having this issue can i add what worked for me today:

    i logged into my spotify account on my pc and logged out of all other devices (there was no option to revoke access for roku btw, &even though it says it won't log you out of the tv app just do it anyway). Then i went onto my roku express and opened spotify. i think i logged out of spotify there, as it still looked the same as before, and this time it actually logged me out instead of doing nothing and so i logged back in and everything was back to normal and working as before. Hope this works for you

RhiwderinRay's avatar
RhiwderinRay
Channel Surfer
4 years ago

Try using your mobile device (make sure it is using the same network as your ROKU) and play a song. Set it to play on your Roku (Green font on bottom left of Spotify screen) It should solve the issue - did for me!

DeloskyGA's avatar
DeloskyGA
Channel Surfer
4 years ago

Let's get a few things straight here...

First of all, connecting a playing from a mobile device is NOT an option when you have 4 accounts underneath a Family Subscription and 4 Roku TVs over 3 floors of a house.  When I open Spotify on my TV, I expect to be able to choose which account I want to connect to - I currently have 4 - without my mobile device in tow and logging out and logging in as someone different every time I want to play songs from Spotify.  THAT IS WHY YOU HAVE THE OPTION IN THE APP TO SWITCH PROFILES.

Second of all, Roku - please stop the finger pointing that this is Spotify.  It may be the way Spotify works, but this is DIRECTLY FROM THEIR WEBSITE:

TV app not working?

  • Make sure your TV is connected to the internet
  • Check your TV app store for any updates to the Spotify app
  • Check your TV's software is up-to-date
  • Restart the Spotify app
  • Restart your TV
  • Restart your WiFi
  • Delete the Spotify app, then reinstall it onto your TV
  • If possible, try a different WiFi connection

If the problem persists, reach out to your TV manufacturer for further help.

 

I have done all of these things.  This is 100% the way Roku is linking the Spotify logins.  It even tells you, "Your Spotify credentials have been linked to your Roku account".  This also does not happen on any other systems - mobile phones, laptops, web browsers, etc.  You can try to switch users all day from the first connection screen but you can't connect to - or even delete for that matter - any of the accounts.

Lastly, this hasn't always been a problem.  I've had these 4 Spotify accounts setup under my family subscription as long as I've had Roku TVs, over 2 years now.  This issue just started around the time this original post started.  That tells me there is some authentication change - whether from Spotify, or from the app itself - that happened between updates and now you just can't even login to the app.

At this point, I'm basically left to only being able to play Spotify music on ALL 4 OF MY ROKU TV'S from a device that I am logged into Spotify on.  Roku, you have to figure this out.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    DeloskyGA

    Thanks for the post.

    As previously stated in this thread, for more information about that channel's authentication and functionality, you'll want to contact Spotify support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. Have you already tried contacting them to see what insight they can provide?

    Please keep us posted what you find out.

     

    Thanks,
    Danny

    • DMD's avatar
      DMD
      Newbie
      4 years ago

      No offense, Danny, but this *does* appear to be a Roku issue.

      I have a Roku 3 on an older pre-smart-TV and a one year old Hisense Roku TV. This ONLY happens (with the message as stated in other posts) on the Hisense RokuTV-not the nonsmart LCD with external Roku3. I’m listening now to a podcast(why can’t I WATCH it via Roku? In order to watch it and not just listen, I have to use the Spotify app on iphone 🙄-I’ll start another thread, I guess).

      This is very frustrating. Please bump this up to your superiors & tell them we want it fixed so Roku actually works. 

      Thanks, Danny.