Hi Nepflea,
Greetings from the Roku Community!
We understand you are having a problem with the Netflix channel, and we appreciate the effort that you have made in troubleshooting the issue. No worries; help is here. Can you please provide the following information below?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- What channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
Once we have these details, we can escalate this issue to our appropriate Roku team for further investigation.
Thanks,
John
