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Janmcches's avatar
Janmcches
Newbie
5 years ago
Solved

How to fix NBC Cloud path error

I can no longer watch live NBC or playback some shows. I get ‘cloud path error’. How do I fix this?

app playback
NBC Troubleshooting
  • RossMo21's avatar
    RossMo21
    5 years ago

    I’ve been having the issue for 3 weeks and just unlinked my TV provider and re-logged in and it fixed it

  • oliolioxnfree's avatar
    oliolioxnfree
    5 years ago

    I tried uninstalling, unlinking, restarting, reinstalling as mentioned previously and none of those worked.  Here's how I got mine to work:

    When you go to reactivate/relink your NBC account via the NBC activate website, make sure you have cleared your web browser cache on the device you are using- especially if you have used it before to activate.

    I was not only having issues watching live tv with the NBC app (on multiple tv's), but with my HGTV, Food Network, etc.  I always use either my phone or my ipad to activate my apps and link it with cox cable.  I happened to use my spouse's phone to try the activation, which I've never used before and viola- it worked! 

    So to test my solution on my other tv's that were having the same issue, I cleared the web browser cache and cookies on my phone and ipad, reactivated/relinked using the respective activation websites and it worked.  Now all my apps that were having live tv issues are working fine.  

    I only started having these live tv issues after the Roku TV update in December.

    This worked for me, but hopefully this will help others resolve their issues too.  

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts.

    For more information about that channel's features and functionality, you'll want to contact NBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach NBC support here: https://help.nbc.com/hc/en-us
     

    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts.

    As stated previously in this thread, for more information about that channel's functionality and error messages, you'll want to contact NBC support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach NBC support here: https://help.nbc.com/hc/en-us
     

    Thanks,
    Danny

  • Aidensmomaw's avatar
    Aidensmomaw
    3 years ago

    I know this is an old comment but I just wanted to update what I did to make it fix mine I first remove the nbc app then unplugged my Roku box to reset it then I got the nbc app again still wouldn't work so I signed out of the app nothing then I signed out of my cable company and signed back in then it worked. So sign out of your cable company (if that's how you use the app) and then sign back in.

    I hope this helps if your having the same problem 

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  • Aidensmomaw's avatar
    Aidensmomaw
    Newbie
    3 years ago

    I know this is an old comment but I just wanted to update what I did to make it fix mine I first remove the nbc app then unplugged my Roku box to reset it then I got the nbc app again still wouldn't work so I signed out of the app nothing then I signed out of my cable company and signed back in then it worked. So sign out of your cable company (if that's how you use the app) and then sign back in.

    I hope this helps if your having the same problem 

  • Liza2's avatar
    Liza2
    Newbie
    5 years ago

    I have removed and restarted and added back nbc, but I still cannot get the live nbc to work. It works on two of my three roku TVs.  This is not acceptable.  Please fix this problem for us!!

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    5 years ago

    Hi Tv5143,

    Thanks for the post.

    Try to do a manual update on your Roku by going to Settings > System > System update > Check now. Reboot your Roku device and try again the channel.

    If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

    Thanks,

    Mary

  • krossi322's avatar
    krossi322
    Newbie
    5 years ago

    I had the same problem.  Nothing worked until I factory reset each Roku.  Then it worked.  I switched out my modem a few weeks ago (Optimum for a NetGear) and have to think that had something to do with it.  

  • Tekbred's avatar
    Tekbred
    Newbie
    4 years ago

    Tl;Dr

    On your computer or phone; login at the cable provider's site (check subscription if needed and/or logout/login if you're using the "remember me" option) then "change provider" on the NBC site and login to the provider. Return to the roku device and start watching shows.

    Why:

    The problem I had when getting this error was that my sling subscription was expired for a year.

    Syfy works on my other tvs and I got this error on my new one.

    These solutions (clearing cookies etc) all point to the issue being a cookie shared from the cable provider and used on NBC in order to confirm subscription to store that on a device's memory to check with nbc.

    Long story short, clearing cookies forces a full login on the cable provider's site. Testing this theory, I cleared no cookies, logged in with sling and updated the subscription, then redid the provider info on nbc's site, and I was able to resume watching shows without touching the tv.

    If these work the way I think they do, I could only imagine how exploitable it may be.