Forum Discussion

scotty_c's avatar
scotty_c
Reel Rookie
12 months ago
Solved

How to fix error message 'Not enough space. Please delete some apps and try again'

This worked for me, but it's been a month and the error is back again.
app playback
  • RokuTakashi's avatar
    RokuTakashi
    11 months ago

    Thanks for keeping us posted, scotty_c 

    Have you tried performing a system restart after uninstalling the channel, as advised in the previous post? If not, we highly recommend performing it by navigating to Settings > System > Power > System Restart.

    This should resolve the issue. 

    Keep us updated on how this goes.

    Best wishes,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
11 months ago

Hi, scotty_c 

Welcome to the Roku Community.

We understand that you are having an issue with your Roku device wherein you received an error message referring to space capacity. For this matter, we recommend performing a troubleshooting step to resolve this issue. Kindly follow the steps below:

  1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel" that you rarely use.
  2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
  3. Once your player/TV starts up again, kindly check to see if you are able to access apps without the error message. You can also add apps once more by going to "Streaming Store" on the Home screen and adding the channel.

Let us know how this works, and we'll assist you further if the issue persists after performing the steps above.

Best wishes,
Kash

scotty_c's avatar
scotty_c
Reel Rookie
11 months ago

Hi, I have tried removing all channels and only leaving the single channel that I want to open and would still get the error.

The only thing that solves it is a factory reset, but even then the error seems to come back within a month.

FYI -- Prior to a few months ago, this error never showed up in the 5-6 years that I've owned my current TV.

To me it seems that some update was pushed that is causing funky behavior. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    11 months ago

    Thanks for keeping us posted, scotty_c 

    Have you tried performing a system restart after uninstalling the channel, as advised in the previous post? If not, we highly recommend performing it by navigating to Settings > System > Power > System Restart.

    This should resolve the issue. 

    Keep us updated on how this goes.

    Best wishes,
    Kash

    • scotty_c's avatar
      scotty_c
      Reel Rookie
      11 months ago

      Yep, I've tried that too, with no luck.

      Also tried removing the channel, clearing cache, restarting --- that didn't work either.

      Thanks!

    • Amaaty's avatar
      Amaaty
      Newbie
      11 months ago

      Tried system restart and didn’t fix the issue also tried factory reset but didn’t fix the issue. I had the tv for 5 years never had this issue only after the new update 

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        11 months ago

        Hi, @Amaaty @scotty_c, thank you for posting here in the Roku Community!

        We appreciate the troubleshooting steps you have taken and thank you for informing us about this issue. We are here to help.

        To start, could you please try restarting your internet router and removing some apps from your TV? After that, please try restarting your device again. If the troubleshooting steps do not work, please let us know in order to further investigate; we would also like to request the following information.

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • TV make model

        We look forward to your responses and gathering your details.

        Best regards,
        Jharra

    • vendo's avatar
      vendo
      Channel Surfer
      4 months ago

      this isnt a good answer..lol

      • JWS9518's avatar
        JWS9518
        Roku Guru
        4 months ago

        vendo It is either a system restart or unplugging power that usually fixes the issue.  Otherwise, it is possible the memory has gone bad in the device and if it is internal memory only as opposed to those devices that have SD card slows, the device would likely need to be replaced.

  • Amaaty's avatar
    Amaaty
    Newbie
    11 months ago

    Hello, I have tried factory reset as well as system restart and the issue still persists. This is really frustrating I had the tv for 5 years now and the issue started happening after the latest update