FIXED: The particular content I subscribed to has TWO apps, one allows login while the other does not. Thanks everyone for your input.
My Roku account won’t accept this new subscription. I had previously allowed my Discover+ subscription to lapse. This was prior to the merger with Warner. When I tried to reinstate my subscription with Discovery+, I was required to set up a new account. I did this directly through the Discovery+ app. When I tried to add Discovery + to my Roku, I got an error message that the account already exists it does not allow me to reinstate it. Do you have a solution?
Hi Im2old4this, we understand that not being able to log into a subscription you've just started is no fun. We're here to help.
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I have accounts with discovery+; Netflix; & Hulu. Just thought a new large TV "Hitachi - Roku": it accepted all my accounts. The older TV was installed in the bedroom with the Roku attachment stick.. But it will not allow me access to discovery plus they tell me my account does not exist! & that I must pay them to receive it! when I already paid discovery????
stpeteBigMac wrote:I have accounts with discovery+; Netflix; & Hulu. Just thought a new large TV "Hitachi - Roku": it accepted all my accounts. The older TV was installed in the bedroom with the Roku attachment stick.. But it will not allow me access to discovery plus they tell me my account does not exist! & that I must pay them to receive it! when I already paid discovery????
Where did you subscribe to Discovery Plus? If at discoveryplus.com, you should be able to log into Discovery Plus from anywhere, on any device, if you're using the correct credentials. If you signed up through The Roku Channel, are you using the exact same Roku account on both Roku devices?
FIXED: The particular content I subscribed to has TWO apps, one allows login while the other does not. Thanks everyone for your input.
I have a similar issue. My subscription to Peacock expired. I renewed it on the Peacock.com website. When I tried to add it to Roku, I expected to be given the option to log into the Peacock account. However, it only gave an option to renew through Roku, which I am certain would result in a second Peacock subscription. I tried completely deleting the Peacock account on Roku first, but got the same result. How can I get Roku to recognize my Peacock subscription?
jojobird, I'm not sure what you mean by "I tried completely deleting the Peacock account on Roku first", but if you're referring to removing the channel/app then you must do things in the proper order. When you remove a channel/app you must restart your Roku from Settings->System or Settings->System->Power immediately after removing it and before adding it again to remove any information saved on your Roku device. If you didn't do it in that order, try again.
Thank you, renojim . That makes sense and I had not done that. I completely logged out of Roku after deleting the Peacock app and restarted accessing “settings>system.” as you suggested. The result, however, was the same. The only option was to start a new subscription via Roku. There was no option to log in/link and existing subscription.
Did you ever find a solution? I’m having the exact same problem with the Peacock TV channel.
