Forum Discussion

hpsingh's avatar
hpsingh
Channel Surfer
5 years ago
Solved

How to activate CNN Go on my Roku streaming device

Unable to activate CNN Go. When I type cnn.it/roku (have tried many browsers), it takes me to the next screen-"Activate your device" but there is place to enter the Activation Code.

  • hpsingh's avatar
    hpsingh
    5 years ago

    Based on someone's suggestion, I actually deleted CNN Go application and reinstalled on 2 of my Roku devices.  It has worked so far.  I have to try on my other 2 devices.  Hopefully it will work.  Thanks for the input.

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    Are you located in the US? If not, you might not be able to use that channel. Many/most channels have geographical restrictions on where they can be used, and this could be one example. If you are in the US, you would likely need to contact CNN and ask for assistance with their Roku app.

    I also noticed, CNN Go can only be used for unlimited viewing if you have a cable/satellite subscription. Note this comment on their info in the channel store:

    *10 minute preview each day, log in with your satellite or cable provider for unlimited viewing.

    So unless you subscribe to a TV provider (cable, satellite, or a streaming service such as YouTube TV or Sling) you can't use the channel for unlimited viewing. 

    • hpsingh's avatar
      hpsingh
      Channel Surfer

      I live in California and have been subscribing to Cable TV for 20 years. Never had this issue before. 

      • atc98092's avatar
        atc98092
        Community Streaming Expert

        Perfect. It should work for you then. It's just the web address you entered in your initial post appears to be an Italian web address.

        I tried going to CNN.com/Roku, and it only took me to a page that outlined all the ways to watch CNN on "portable devices". Clicking on Roku there only took me back to the Roku channel store. 

        I don't have a TV provider, so I can't say how that channel should be authenticated. Usually with most such channels you have to enter your TV provider's name and your login credentials to activate the channel. If there's a specific web page that CNN uses for authentication, it should be listed within the channel itself.