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brtilak's avatar
brtilak
Channel Surfer
3 years ago

How do I report a problem to Roku?

My problem is that closed captioning does not stay activated. I have read many comments about this and the most reliable "fix" seems to be power off then on the Roku. I don't see that as a fix, but rather a workaround for a problem that is still there.

Has Roku acknowledged that this is a problem they need to work on? Have they done anything about it yet?

I have not seen any response saying that this has been reported to Roku. How can I report this problem (which MANY people are having) to Roku?

app playback

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi brtilak 

    Welcome to the Roku Community!

    I'm sorry to hear that you're having trouble with closed captioning on your Roku device. Here are some troubleshooting steps you can try to resolve the issue:

    1. Make sure closed captioning is enabled: Go to Settings > Accessibility > Captions > Captions mode and make sure it is set to "On."

    2. Check the language settings: Go to Settings > Accessibility > Captions > Language and make sure the correct language is selected.

    3. Restart your Roku device: Sometimes simply restarting your device can solve issues with closed captioning. Go to Settings > System > System restart and select "Restart."

    4. Check for updates: Make sure your Roku device is running the latest software. Go to Settings > System > System update > Check now to see if there are any updates available.

    5. Reset your Roku device: If none of the above steps work, try resetting your device to its factory settings. Go to Settings > System > Advanced system settings > Factory reset and follow the on-screen instructions.

    Let us know if there's any difference after.


    Warm Regards,
    Lianna

     

     

     

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      brtilak 

      Thanks for your post. 

      Could you tell us how can we be of assistance? Have you tried the suggested steps posted by Anonymous?

      Please keep us posted with the details so we can help you further. 


      Regards, 
      Nimfa