Forum Discussion

brtilak's avatar
brtilak
Channel Surfer
3 years ago

How do I report a problem to Roku?

My problem is that closed captioning does not stay activated. I have read many comments about this and the most reliable "fix" seems to be power off then on the Roku. I don't see that as a fix, but r...
app playback
RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

brtilak 

Thanks for your post. 

Could you tell us how can we be of assistance? Have you tried the suggested steps posted by Anonymous?

Please keep us posted with the details so we can help you further. 


Regards, 
Nimfa

thompsondc1979's avatar
thompsondc1979
Newbie
2 years ago

Please just answer his/her question

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here at the Roku Community, thompsondc1979!

    Thanks for reaching out to us. 

    May we first know on what app or channel you are having issues with closed captions? If this feature is already enabled through your Settings and you can't utilize it through a specific app or channel, this means that they have their own closed caption options that you must enable inside the app. Please be advised that apps and channels in the Roku streaming platform are being created, maintained, and upgraded by the channel providers themselves. 

    Furthermore, if the closed captioning feature is not available on a specific app or channel inside the Roku streaming platform, we highly recommend reaching out to them for further clarification and guidance on how to enable it. 

    Let us know if you have further clarifications. We'd be glad to assist you anytime. 

    Kind regards,
    Carly

    • Chuck1127's avatar
      Chuck1127
      Newbie
      2 years ago

      I continue to experience the Closed Caption issue with only the PEACOCK app. Performing a ROKU RESET works-around the issue. Exiting PEACOCK and going to any other app makes the Closed Captions disappear upon returning to PEACOCK.

      There has been much discussion in this reoccurring issue in a Reddit thread. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Chuck1127,

        Thanks for keeping us posted about this issue, and greetings from the Roku Community!
        Please be advised that we suggest contacting the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

        If you need anything else, please let us know.

        All the best,

        John