Forum Discussion

DML2's avatar
DML2
Newbie
2 years ago
Solved

Holy Bible App not launching

I bought the Bible app for ,99 but it doesn't launch.  Do I have to wait to my payment processes? 
app playback
  • RokuCarly's avatar
    RokuCarly
    11 months ago

    Hi, DRichards.

    Thanks for keeping us posted and we appreciate your efforts in trying to troubleshoot this app. 

    If this is the only app you are having this issue with, we would highly recommend directly coordinating this with the channel provider themselves as they manage and maintain their app on the Roku streaming platform independently. 

    You may reach their developer here: One True Thing Support

    We hope this will be sorted out soon.

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome, and thank you for posting here in the Roku Community, DML2!

Thanks for reaching out and for letting us know about being unable to open the Holy Bible App. We'd be happy to provide further information about this and suggest some steps to help you.

We suggest the following steps to help you troubleshoot this app and see if you can access it successfully.:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Please let us know how it goes and we'll go from there.

Best regards,
Carly