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jlbtjb's avatar
jlbtjb
Reel Rookie
3 years ago
Solved

Help - Roku Photo Streams Not Working - Crashes Immediately

I have the Roku Ultra, and for the last several days, Roku Photo Streams has not been working. When you select the app from the home screen, Roku Photo Streams starts to open and then immediately closes. I am also using Roku Photo Streams as my screensaver. When it is time for the screensaver to come on, you can see Roku Photo Streams start to open, and then it immediately closes. The Roku says that the software is up to date, and I have also tried deleting Roku Photo Streams and then reinstalling it. I have also checked my network connection, and it is working properly. Roku Photo Streams was working just fine until a few days ago, so I am not sure what to try now to get it to work. Any help would be greatly appreciated.

  • RokuAustin's avatar
    RokuAustin
    3 years ago

    Thanks for all of the help troubleshooting. We believe restarting your Roku device from the system menu should solve the issue.

    To restart your Roku device, using your Roku remote, navigate to home screen and choose Settings > System > Power > System restart.

    You must restart via the system menu for this fix to work.

    Let us know if this solves the issue for you!

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community!

    We appreciate everyone letting us know about this issue with Roku Photo Streams crashing. We appreciate you letting us know about this issue with

    We believe this issue has been resolved. We would recommend checking for a channel update by going to the channel on the Home screen and pressing the * and checking for a channel update. 

    One additional suggestion we would like for you to try restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step)and see if you notice any difference.

    If the issue still persists, can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • steps to reproduce the issue you are seeing
    • photo or video illustrating the issue so we can better understand what is occurring

    Thanks again for posting and we hope the suggestions above get everything sorted out!


    Best regards,
    Mary

98 Replies

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  • unfinishedlife's avatar
    unfinishedlife
    Newbie
    3 years ago

    I am having the same exact issue!! I can select other screensavers and those come on fine. It’s only the Photo Stream that starts and immediately crashes. I have only noticed it as of today. I’ve restarted the tv, checked for updates in the tv system as well as updates in the Roku app. 

    • Jazzmatazz's avatar
      Jazzmatazz
      Reel Rookie
      3 years ago

      I am also experiencing this issue. I tried every suggestion on here and nothing worked to resolve it. All software is up to date for both the tv and the channel. 

  • kdahdeb's avatar
    kdahdeb
    Newbie
    3 years ago

    Any chance the Roku folks can check photo stream?  I've assured my channel is updated and that my photos are there online.  Photo stream tries to start but just returns to the home screen. It also won't preview on the photo stream channel.  It's been on the fritz for a few days now.

    • Cnino's avatar
      Cnino
      Newbie
      3 years ago

      I am having the same issue, came here to post for same support. 

    • Moondog's avatar
      Moondog
      Newbie
      3 years ago

      Same.  Got a Hisense Roku TV.  Setup PS a few weeks ago and it worked fine.  Today, nothing.

      Or, is there an alternate channel/app allowing the same?

      From what I've read, the suggested fixes do NOT work.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi kdahdeb Cnino Moondog,

      Welcome to the Roku Community!

      We appreciate you letting us know about the issue you are experiencing with Photo Streams crashing. We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • steps to reproduce the issue you are seeing
      • photo or video illustrating the issue so we can better understand what is occurring

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to your responses and gathering your details.


      Best regards,
      Mary

      • jm000bluesky's avatar
        jm000bluesky
        Newbie
        3 years ago

        Hello,

        I am having the same problem. The app won't load despite checking for updates, removing/reinstalling app, etc. Worked fine yesterday but will not load today.

         

        TCL Roku Model: 40FS4610R

        Serial Number: 2N0012155471

        Device ID:  2R6511155471

        Software Version: 11.5.0 build 4312-08

         

        This occurs on the Photo Stream Channel. Version 1.44 build 261a5151

         

        Tracker ID: 71-124-633

         

        Steps to Recreate the Issue: Click on Photo Streams channel and it will not load.

  • a56buster's avatar
    a56buster
    Reel Rookie
    3 years ago

    It acts like it's going to switch over to screen saver and then goes back to main page.  We've used it for a month and it worked perfectly.  Then it started doing this yesterday.  We've tried updating and it still is not working. 

  • dzba's avatar
    dzba
    Reel Rookie
    3 years ago

    Photo Stream won’t load again. Screen bleeps as it tries to but doesn’t. 

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi dzba,

      Thanks for your first post in the Roku Community!

      We're sorry to hear about the issue you are experiencing with using the Photo Streams.

      If the behavior continues while using Photo Streams, we recommend reviewing the suggestions for determining How to use Photo Streams on your Roku® streaming device | Official Roku Support

      If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further.


      Best regards,
      Mary

      • dzba's avatar
        dzba
        Reel Rookie
        3 years ago

        We’ve been using Photo Stream for months and it just quit loading last week. We have used all the support suggestions but still will not load. When watching screen, it tries but then goes black and returns to main menu. 

    • Bob64's avatar
      Bob64
      Channel Surfer
      3 years ago

      We are having the same issue and have tried all recommended remedies. Photo stream comes up and flips right back to the Home Screen. Please help! 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi jlbtjb,

    Thanks for your first post in the Roku Community!

    We're sorry to hear about the issue you are experiencing with using the Photo Streams.

    If the behavior continues while using Photo Streams, we recommend reviewing the suggestions for determining How to use Photo Streams on your Roku® streaming device | Official Roku Support

    If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further.

     

    Best regards,
    Mary

    • jlbtjb's avatar
      jlbtjb
      Reel Rookie
      3 years ago

      After checking to see if the Roku software is up to date and doing multiple system restarts, I unplugged a USB flash drive that was plugged into the Roku and unplugged the Roku power cord for about 30 seconds. When I restarted the Roku, Roku Photo Streams was working normally, and the screensaver worked as well. I am not sure why this fixed the problem, but hopefully, this may help someone else who is experiencing this problem.

      • Bob64's avatar
        Bob64
        Channel Surfer
        3 years ago

        Thank you! This worked for us perfectly. After bringing the system back up we then removed Photo Stream turned off the system waited 30 seconds and then downloaded Photo Stream again. Finally, putting the flash card back into the Roku device. It’s really nice to get some actual help with this ongoing problem of so many users. 

    • Lerpinator's avatar
      Lerpinator
      Channel Surfer
      3 years ago

      I just purchased and paired a voice remote pro. And my photo stream (set as my screensaver) will not initiate. Some problem as described above. I ‘unpaired’ selected forget remote and restarted my Roku stick. Did not fix the problem. I paired the new remote to my Roku tv - same problem.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Lerpinator

        Welcome to the Roku Community!

        We understand that photo streams is not working and we will work with you to know what went wrong so we can assist you further and fix the issue.

        We recommend performing the below steps and see if you can resolve the issue:

        1. Press the Home button on Roku remote on your Roku remote
        2. Scroll and select Settings
        3. Select Theme to open the Theme menu
        4. Select Screensavers
        5. Select Photo Streams
        6. Select Set as Screensaver to set Photo Streams as the screensaver

        Please try doing this and see if it helps with what you're experiencing.


        Best regards,
        Mary

  • Snit54's avatar
    Snit54
    Reel Rookie
    3 years ago

    I’ve used this channel for about two months  with pics I added from my phone and it’s suddenly just stopped working 

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Snit54, 

      Welcome to the Roku Channel. 

      Hope you are doing well. We're here to help you with setting up your screensaver. To clarify, you have used Photo Streams to upload photos and set it as your screensaver? 

      Could you try again to upload another picture using Photo Streams and set it as the screensaver to see if there's any difference? For reference, detailed instructions, learn how easy it is to use Photo Streams.

      Let us know how it goes and any additional information you may have so we look into this further. 


      Regards,
      Nimfa

      • Snit54's avatar
        Snit54
        Reel Rookie
        3 years ago

        Nothing is working.I removed the channel and added it again.I unplugged the unit and router and restarted all and still nothing is working

  • Vkcde's avatar
    Vkcde
    Newbie
    3 years ago

    Roku photo Streams isn't working. I have removed the app off of my TV & even pressed * to check for an update. WiFi is working & running correctly. I put my screensaver time as 1 minute. The photo stream will act as if it's coming on, the purple screen with roku photo Streams will start up, then as quickly as it came on it will disappear & go back home. Like a screensaver behaves when you hit a button on the remote. Why does it do this & won't play? 

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello Vkcde

      Thanks for posting here in the Community.

      If the behavior continues while using Photo Streams, we recommend reviewing the suggestions for determining How to set Photo Streams as the screensaver

      If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further.

      Regards, 
      Karla

      • Lovett's avatar
        Lovett
        Newbie
        3 years ago

        I am having the same problem. We have done all of the steps to set it as the screensaver. It tries to come on and the startup screen pops up and then fades and goes back to roku home screen. It is not working and we have tried multiple times.

  • Luckydog's avatar
    Luckydog
    Reel Rookie
    3 years ago

    I have a TCL brand Roku TV that is about 2 to 3 years old, but has updated software. I just added the Roku photo streams channel and activated it as my screensaver choice after already assembling a 99 photo stream to be used as the screensaver.
    And it completely crashes every single time it’s launched!

  • nojima's avatar
    nojima
    Newbie
    3 years ago

    Hi y'all! First time poster, long time user. I recently got an actual Roku TV and I wanted to use the new Photo Stream feature. I was able to upload the photos to Roku's website on my phone (art pieces to fake the high end "art TV" iykyk) but when I try to launch the Photo Stream app it pauses for a moment and then completely crashes. I've tried to look for updates but as I've gotten this TV less than a week ago it says it's up to date. I've already tried deleting and reacquiring it, but it's not working. I've never seen a Roku app just crash like that. Not sure what to try besides a factory reset :/. Any tips or tricks or at least another person having a similar issue? Thanks

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi nojima, 

      Thanks for reaching out to the Roku Community!

      We appreciate you letting us know about the issue you are experiencing with Photo Stream. We have determined that restarting your Roku device through the system menu is the recommended solution. We suggest that you use your Roku remote to go to the home screen and select Settings > System > Power > System restart to perform the restart.

      Please note that it is crucial to restarting your Roku device through the system menu for this fix to be effective. We would appreciate it if you could inform us if this solution has resolved the issue for you.

      Thank you for your patience and cooperation in this matter.


      Regards,
      Nimfa

      • EmAreBee's avatar
        EmAreBee
        Reel Rookie
        3 years ago

        Thanks. This resolved our issue. We really appreciate the support. 

  • EEE31x's avatar
    EEE31x
    Newbie
    3 years ago

    I cannot open photo streams on my 2 tcl tv's or on the Roku app.

    On the tv's the screen just blinks and returns to the home screen.

    On the app i get an error message that says: error, somwthing went wrong, try again later.

     

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi EEE31x, 

      Thanks for reaching out to the Roku Community. 

      We have received feedback from some users who have experienced a similar issue and have reported that restarting their Roku device from the system menu has resolved the problem. 

      To perform this solution, please use your Roku remote to navigate to the home screen, select Settings, then System, then Power (If you do not see a Power submenu, skip to the next step), and finally System restart. Please note that it is important to restart your device via the system menu for this solution to be effective. 

      We hope that this resolves the issue for you, but please let us know if you need further assistance.


      Regards, 
      Nimfa

      • Luckydog's avatar
        Luckydog
        Reel Rookie
        3 years ago

        As literally everyone who has tried your “fix” has said, this is not a permanent fix in anyway. You’re a web developer, a.k.a. app, channel designer for Roku photo streams has failed miserably.
        They need to rebuild that code line by line because it simply doesn’t work. Your other option is to go back in time to where you first started getting complaints and see what other updates in bed added either to the Roku software itself or things like your animated wallpapers, which I find contribute to the problem.

    • Tlarison's avatar
      Tlarison
      Newbie
      3 years ago

      Photos on my tlc roku disappeared 

      My Photostream app said something went wrong try again later