Thanks for the follow up.
Can you please provide us with all of the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate further.
Thanks,
Danny
Dear Danny,
Your post appears to be roughly identical to your 10-26-2021 post in this thread, which I responded to on 11-21-2021. Please identify which specific portions of my 11-21-2021 response to you were insufficient, if any.
