Forum Discussion

DoughertyPM's avatar
DoughertyPM
Channel Surfer
8 months ago
Solved

Hdcp error message re occuring as soon as content starts despite multiple times going through thr pl

I hac Ve had a roku express for 5 years with no problems. A few months ago an " update" we all know thats code for planned obsolesence. Effed eveything up and I started getting 020 error messages th...
app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi DoughertyPM,

    Welcome to the Roku Community!

    We noticed in your post that even on your new replacement Roku device, you are still getting HDCP error code 020. No worries, we are here to help.

    Let's see if this will work for you.

    1. Remove HDMI cable and power cycle both TV or AVR and Roku device 
    2. Try a different HDMI port 
    3. Try a different HDMI cable less than 6 feet 
    4. Try another TV

    If the issue still continues, please let us know.

    Cheers,
    The Roku Community Team

abc4's avatar
abc4
Reel Rookie
8 months ago

the same thing is happening with my Roku express. Everything is totally normal until content actually starts playing. all of the replies are so unhelpful lol I think you are 100% correct about obsolescence. 

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
8 months ago

Hi abc4 and Jofa1007,

Thanks for posting in the Roku Community!

We appreciate you for taking the time to troubleshoot your Roku device issue with the HDCP error. We would like to coordinate this with our Roku team for further investigation.

Please provide us with the following:

  • Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • If only one channel is affected, provide the Channel build version (highlight the channel and press the star (*) button of your Roku remote)
  • Photo of the TV screen displaying the error. How do I insert an image in a post?

We look forward to your response.

Cheers,
The Roku Community Team!