Forum Discussion

poppanewt's avatar
poppanewt
Reel Rookie
5 days ago
Solved

HBO Max app issue

I recently subscribed to HBOMax.   When I launch the HBOMax app, it redirects me to the HBOMAX.com/providers web page.  On that page, I am asked to select the provider for HBOMax, but when I select R...
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  • atc98092's avatar
    atc98092
    4 days ago

    While Roku does have the ability to provide access to some premium providers (such as MAX), their agreement with the provider restricts them to only provide access through Roku. That's why you can't use a Roku subscription to log into the MAX website or use the MAX app. They are not a provider in the same way that a cable or satellite TV provider is. That's simply the way the agreements with Roku and the content providers work, and in some cases it works the same way on other devices. For maximum access to the content provider, its best to subscribe directly from the provider (in this case HBO MAX) unless you can get access from a different source that doesn't offer their own hardware like Roku, Amazon, Apple or Google do.

poppanewt's avatar
poppanewt
Reel Rookie
4 days ago

Thanks for your advise, although I still am somewhat confused.  If ROKU isn't considered a provider, then why do I see the subscription on the ROKU subscriptions page?     Then when I go to HBOMax and view my subscription, it shows as billed through ROKU.   Plus I can't stream anything when on the HBOMax site, it redirects me to a page to select my provider, which apparently I don't have.    Very confusing to me....

atc98092's avatar
atc98092
Community Streaming Expert
4 days ago

While Roku does have the ability to provide access to some premium providers (such as MAX), their agreement with the provider restricts them to only provide access through Roku. That's why you can't use a Roku subscription to log into the MAX website or use the MAX app. They are not a provider in the same way that a cable or satellite TV provider is. That's simply the way the agreements with Roku and the content providers work, and in some cases it works the same way on other devices. For maximum access to the content provider, its best to subscribe directly from the provider (in this case HBO MAX) unless you can get access from a different source that doesn't offer their own hardware like Roku, Amazon, Apple or Google do.