HBO Max error code and can't authenticate
I came on here trying to see if anyone else was having issues streaming HBO max. Looks like I’m not the only one! I either get an error that our device cannot be authenticated or it just sends me rig...
Forum Discussion
Hello, Ive been getting the same problem. I did lots of things to get it works, I already checked the modem, removed the hbo an added it again, I even changed the device in the store, I checked the update, and reset it several times. I dont know what to do, please someone help me
Hey Gabyzola
Thanks for reaching out here in the Community!
Did you restart your Roku device before reinstalling HBO Max? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > reinstall), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
Let us know how it goes.
All the best,
Kariza
