Forum Discussion

tammykoelling63's avatar
tammykoelling63
Reel Rookie
2 years ago
Solved

Getting this error when loading a new channel error:decoder:pump:write error:bad

Many devices play this channel just fine but others get this error and they say they have updated their software.  error:decoder:pump:write error:bad   Need some guidance please
app playback
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi tammykoelling63,

Welcome, and thanks for the first post in the Roku Community!

We're sorry for any inconvenience this may have caused you. We'd be more than happy to look into this further. For us to help you better, we will ask a set of questions to isolate the issue:

  • What Roku model device are you using that has an issue?
  • Does the issue occur on a specific channel or all the channels installed on your Roku device?
  • What specific troubleshooting steps have you taken so far to resolve the issue?
  • Have you tried contacting the channel provider's customer support to report the issue and get help?

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel