Forum Discussion

PFK's avatar
PFK
Newbie
2 years ago
Solved

getting and existing Peacock on Roku

I have an existing Peacock subscription.  How do I get it to appear on my Roku?  Thanks!

app subscription
  • RokuCarly's avatar
    RokuCarly
    12 months ago

    Hi, Daniel54!

    Thanks for posting here in the Roku Community.

    We'd be happy to be of assistance here and help you access the Peacock app on your Roku.

    Before proceeding, could you please share if there are any error messages prompted? Also, are you able to access this app before? In the meantime, we suggest the following troubleshooting steps to help you refresh this app if your subscription is not billed via Roku:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    For more details about this, you may visit this support article dedicated to this: How to resolve a channel playback issue

    Please keep us posted on how it goes and we'll go from there.

    Warm regards,
    Carly

5 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    Add the Peacock channel app to your Roku account from the Roku channel store.  It should download to your Roku automatically.

    Load the app and log into it, using your Peacock login credentials.  If you see a screen saying something like "Log in with your Roku email" this is just an offer to save you typing it in yourself.  If your Peacock subscription uses a different email address, don't click "Continue" but proceed to manually enter the correct email.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        Hi, Daniel54!

        Thanks for posting here in the Roku Community.

        We'd be happy to be of assistance here and help you access the Peacock app on your Roku.

        Before proceeding, could you please share if there are any error messages prompted? Also, are you able to access this app before? In the meantime, we suggest the following troubleshooting steps to help you refresh this app if your subscription is not billed via Roku:

        1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
        2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
        3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

        For more details about this, you may visit this support article dedicated to this: How to resolve a channel playback issue

        Please keep us posted on how it goes and we'll go from there.

        Warm regards,
        Carly